• Service Desk Analyst (German)

    Posted Date 1 month ago(1 month ago)
    Requisition ID
  • Overview:

    In the past one hundred years, Celanese has transformed into a global technology and specialty materials company with leading businesses in key geographic regions. With a focus on safety, innovation, productivity, performance and results, our company is positioned to achieve significant future growth and deliver exceptional results for all stakeholders.


    While we call Dallas, Texas home for our headquarters, we have approximately 7,500 employees working to serve our customers around the world. From Dallas to Amsterdam to Shanghai, we manage a global network of commercial offices, technical centers, and twenty-seven production facilities and additional strategic affiliate production facilities.


    For more information, visit https://www.celanese.com/



    We’re engineers, scientists, operators and product developers. We’re innovators, advisers, designers and problem solvers. Most importantly, we’re partners – in creating value for our customers with the solutions we offer and in improving the world through the actions of our colleagues.


    Celanese is The Chemistry Inside Innovation™ and we aspire to be the first-choice chemistry solution source for our customers.


    We know what you’re thinking – that’s a lot to promise and that’s a lot to do. Well, we would agree with you, but we’re up for the challenge and we owe it to our customers, shareholders, and employees to deliver on our promise.

    Currently we are looking for candidates for the following position:


    Service Desk Analyst (German)


    As a Service Desk Analyst (German) you will be working in a communicative, international environment at Celanese to provide Level 1 remote technical support globally to Celanese employees and customers for software/hardware incidents, requests an inquiries as they relate to maintenance of desktop computers and related systems.


    In this position you will be responsible for answering incoming calls to the Service Desk, providing first line response for users requiring assistance with issues relating to PC's, applications and basic network communications; basic support for office productivity applications such as Microsoft Office, e-mail, and other Line of Business software as assigned; basic administration of Access Management, End User Management, accounts and passwords.


    Your will assign proper ticket priority for incoming incidents, and escalate more involved problems to the appropriate Tier 2 support team.


    You can continue your professional career in this position, having up to 2 years of experience in a customer facing/technical role. You will need excellent communicational skills, problem solving, and strong customer focus.

    You’ll also bring:

    • Fluent English and German skills
    • IT interest and knowledge
    • Knowledge of networking basics, Microsoft Office, e-mail and Skype is an advantage


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