• Service Desk Lead Europe

    Posted Date 1 month ago(1 month ago)
    Requisition ID
    2018-8625
    Country
    Hungary
    City
    Budapest
  • Overview:

    We’re engineers, scientists, operators and product developers. We’re innovators, advisers, designers and problem solvers. Most importantly, we’re partners – in creating value for our customers with the solutions we offer and in improving the world through the actions of our colleagues.

     

    Celanese is The Chemistry Inside Innovation™ and we aspire to be the first-choice chemistry solution source for our customers.

     

    We know what you’re thinking – that’s a lot to promise and that’s a lot to do. Well, we would agree with you, but we’re up for the challenge and we owe it to our customers, shareholders, and employees to deliver on our promise.

    Currently we are looking for candidates for the following position:

     

    Service Desk Lead Europe

    Responsibilities:

    As a Service Desk Lead Europe you will be working in a communicative, international environment at Celanese to manage the Regional Service Desk Team’s daily activities on Incident Management and Request Fulfilment. In this position you will be responsible for adhering team to Critical Success Factors, Service Level Agreements and Key Performance Indicators, as well as managing overall Service Desk objectives. You will be planning and recommending IT workflow or system modifications to increase efficiency, capacity, and utilization; and conducting regular service reviews with IT stakeholders.

     

    Your key responsibilities will also include to professionally and technically, develop and manage subordinates at all level through formal and informal coaching, training, work assignments, and performance appraisal process. You will ensure career development and growth for Service Desk team, provide mentorship, guidance as necessary.

     

    Qualifications:

    You can continue your professional career in this position, having 5 years of IT, and 2 years of leadership experience. You will need excellent interpersonal, communication and presentation skills, attention details and proactivity.  

     

    You’ll also bring:

    • Fluent English skills
    • ITIL knowledge
    • Strong knowledge on Microsoft provided software packages (Windows 7/10, Office, Skype, etc.)
    • Good understanding on IT technology (Networks, Applications, Active Directory)
    • Knowledge and experience in cross-functional management methods and techniques
    • Proven experience in Process Improvement and Work standardization
    • Successful delivery against commitments and deadlines

     

    About the company

     

    In the past one hundred years, Celanese has transformed into a global technology and specialty materials company with leading businesses in key geographic regions. With a focus on safety, innovation, productivity, performance and results, our company is positioned to achieve significant future growth and deliver exceptional results for all stakeholders.

     

    While we call Dallas, Texas home for our headquarters, we have approximately 7,500 employees working to serve our customers around the world. From Dallas to Amsterdam to Shanghai, we manage a global network of commercial offices, technical centers, and twenty-seven production facilities and additional strategic affiliate production facilities.

     

    For more information, visit https://www.celanese.com/ 

     

    Apply:

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