About the company
In the past one hundred years, Celanese has transformed into a global technology and specialty materials company with leading businesses in key geographic regions. With a focus on safety, innovation, productivity, performance and results, our company is positioned to achieve significant future growth and deliver exceptional results for all stakeholders.
While we call Dallas, Texas home for our headquarters, we have approximately 7,500 employees working to serve our customers around the world. From Dallas to Amsterdam to Shanghai, we manage a global network of commercial offices, technical centers, and twenty-seven production facilities and additional strategic affiliate production facilities.
For more information, visit https://www.celanese.com/
We're engineers, scientists, operators and product developers. We're innovators, advisers, designers and problem solvers. Most importantly, we're partners in creating value for our customers with the solutions we offer and in improving the world through the actions of our colleagues.
Celanese is The Chemistry Inside Innovation™ and we aspire to be the first-choice chemistry solution source for our customers.
We know what you're thinking - that's a lot to promise and that's a lot to do. Well, we would agree with you, but we're up for the challenge and we owe it to our customers, shareholders, and employees to deliver on our promise.
Currently we are looking for candidates for the following position:
Senior Associate Customer Service (German speaking)
About the role
As a Senior Associate Customer Service you will be working in a communicative, international environment at Celanese. In this position you will be tasked with ensuring order fulfilment and resolving issues regarding conversions, exchanges, purchases and returns. You will deploy your talents in covering your own client portfolio and keeping a good relationship with both external and internal stakeholders.
Your key responsibilities will also include creating credit and debit notes, proactively monitoring open orders to avoid issues and performing diversified customer pricing applications in SAP. You will be also in regular contact with third party service providers. Your key responsibilities will be also to document and follow up of internal and external complaints and support business line managers with sales data analysis, report requests and customer follow-up when necessary.
About the candidate
Ideally educated to BSc level you will have at least 2-3 years of experience in handling customer queries and/or working with order fulfilments but certainly with a demonstrable ability of good communicational skills and customer focus. Happy working autonomously and generating, prioritising and handling your own work, youâ€™ve got the skills to work in a team as well.
Youâ€™ll also bring: