• Senior Associate Customer Service (Spanish)

    Posted Date 3 weeks ago(29/3/2018 10:06 AM)
    Requisition ID
    2018-8262
    Country
    Hungary
    City
    Budapest
  • Overview:

    Celanese

     

    Do you want to join a global technology leader company that gives you more?

     

    At Celanese, we are engineers, scientists, operators and product developers who work every day on bringing differentiated solutions to our customers. We make products that are essential to everyday living. In 2007, Celanese Corporation established its shared services center in the heart of Budapest. Through dynamic development, the Celanese Budapest Business Services Center (BBSC) has grown to be one of the most renowned shared service centers of the Central-Eastern European region, employing more than 360 young, talented professionals. The Budapest office is responsible for the financial, logistic and customer service processes of Celanese Corporation’s North-American, Western-European and Asian business lines. Celanese BBSC places a great emphasis on work-life balance, and as a recognition to these efforts, has been awarded as “Family Friendly Company of the Year 2017”.

    Celanese currently employs approximately 7,500 employees worldwide and had 2016 net sales of $5.4 billion.

    Responsibilities:

    POSITION SUMMARY:

    • Responsible for perfect order fulfillment within the order to cash process to deliver customer satisfaction
    • Order to cash may include pricing administration, order entry, customer service/problem resolution, billing coordination, collections and master data maintenance, complaint handling

     

    AREAS OF RESPONSIBILITY:

    • Ensure perfect order fulfillment of orders and resolve issues as required (Order Types include:  Trades, Exchanges, Conversions, Purchases, VOI, Export, Domestic, Returns, Debits, Credits)
    • Work closely with sales management for billing adjustments
    • Key transactional contact for customers and/or service providers
    • Maintain key internal relationships; including marketing, sales, supply chain planning, shippoints, ESHA, QAC and QAS, application development, product management, credit, financial shared services, and procurement
    • Update customer master information in SAP       
    • Regular contact with third party service providers (i.e. Freight Forwarders, Carriers, Terminal/Warehouses, Vendors)                                                                                            
    • Perform the diversified customer pricing applications in SAP       
    • Process billing related adjustments (e.g. returns, credit/debits)
    • Document and follow up of internal and external complaints
    • Where necessary , support sales representatives and business line managers with sales data analysis, report requests and customer follow-up

    Qualifications:

    REQUIREMENTS:

    • College or university degree or studies in progress
    • Fluent English and Spanish is mandatory
    • At least 1-2 years of experience in customer facing role
    • Excellent troubleshooting/problem solving skills
    • Ability to build relationships
    • SAP knowledge is an advantage
    • Ability to perform multi-tasking
    • Team player attitude

     

    ADVANTAGE:

    • Customer Service experience
    • Analyzing skills

    Apply:

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