Lead Customer Service

Posted Date 1 month ago(22/2/2018 1:51 PM)
Requisition ID


Do you want to join a global technology leader company that gives you more?

At Celanese, we are engineers, scientists, operators and product developers who work every day on bringing differentiated solutions to our customers. We make products that are essential to everyday living. In 2007, Celanese Corporation established its shared services center in the heart of Budapest.  Through dynamic development, the Celanese Budapest Business Services Center (BBSC) has grown to be one of the most renowned shared service centers of the Central-Eastern European region, employing more than 360 young, talented professionals. The Budapest office is responsible for the financial, logistic and customer service processes of Celanese Corporation’s North-American, Western-European and Asian business lines. Celanese BBSC places a great emphasis on work-life balance, and as a recognition to these efforts, has been awarded as “Family Friendly Company of the Year 2017”.

Celanese currently employs approximately 7,500 employees worldwide and had 2016 net sales of $5.4 billion.



  • Responsible for leading a team of customer services representatives required to execute perfect order fulfillment within the order to cash process.  Order to cash includes pricing administration, order entry, customer service/problem resolution, billing coordination, collections and master data maintenance.
  • Accountable for driving continuous process improvement to simplify and standardize, reduce non-value added activities and costs, increase productivity and achieve customer service targets. 


  • Leads the organization in establishing and achieving internal customer service targets
  • Drive internal and external customer satisfaction
  • Monitoring and investigating customer complaints and implementing corrective action.
  • Ensures foreign trade and other regulatory controls are in place for accepting and executing orders
  • Ensure compliance of department to safety targets, ISO and Sarbanes Oxley.
  • Meet productivity and quality metrics for delivery at expected cost for the service level chose by the businesses
  • Develop and document procedures
  • Develops and trains personnel to improve performance and job satisfaction
  • Effectively manage day-to-day emergencies/issues
  • Drive past due performance together with AR and Sales
  • Maintains and ensures key internal relationships


  • College or university degree
  • Strong, 3-4 years of experience in Customer Service
  • Leadership experience
  • Fluent English is a must
  • German language knowledge is nice to have, any other language knowledge is an advantage
  • Strong Customer Service Attitude and Interpersonal Skills
  • Strong Problem Solving and Analytical skills
  • Results Orientation with proven record 
  • Ability to drive projects and process improvements (Knowledgeable in Six Sigma and LEAN is an advantage)
  • Role model of Accountability & Ownership
  • SAP Experience required


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