Service Desk Analyst (German)

Posted Date 1 month ago(21/2/2018 1:45 PM)
Requisition ID




Celanese Corporation is a global technology leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. With sales almost equally divided between North America, Europe and Asia, the company uses the full breadth of its global chemistry, technology and business expertise to create value for customers and the corporation. Celanese partners with customers to solve their most critical needs while making a positive impact on its communities and the world. Based in Dallas, Texas, Celanese employs approximately 7,100 employees worldwide and had 2015 net sales of $5.7 billion.


What you will do:

  • Provide technical support for internal Celanese staff globally. 
  • Act as a single point of contact for phone calls and emails from staff regarding IT incidents, requests, and queries.
  • Accurately manage incidents, requests, and queries in the Service Desk ticketing system.
  • Manage user accounts, groups, file share permissions in various systems.
  • Analyze, triage, and troubleshoot desktop and laptop, incidents. 
  • Manage multiple applications, devices, and services through work level instructions.
  • Cooperate with other IT group


What we expect:

  • Excellent English and German  language
  • Fluent Hungarian is nice to have
  • Excellent interpersonal skills, especially communication and presentation skills
  • Ability to solve problems
  • Promotes and supports standardization and continuous improvement
  • Ability to work independently and make decisions where necessary


Why you should join us

  • We build careers for engaged and contributing members to join expert or leadership teams
  • Dynamic and multinational environment – get in touch with different cultures from all over the globe 
  • Great learning and development opportunities – 2nd and 3rd level team on site 
  • Social engagement through various company events and volunteer initiatives
  • Creative and collaborative working environment


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed