Kundenservice mit Deutsch und Englischkenntnissen (m/w)

Posted Date 3 weeks ago(29/1/2018 9:13 AM)
Requisition ID
2018-8116
Country
Germany
City
Utzenfeld

Overview:

Celanese Corporation is a global technology leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. Our two complementary business cores, Acetyl Chain and Materials Solutions, use the full breadth of Celanese's global chemistry, technology and business expertise to create value for our customers and the corporation. As we partner with our customers to solve their most critical business needs, we strive to make a positive impact on our communities and the world through The Celanese Foundation. Based in Dallas, Celanese employs approximately 7,600 employees worldwide and had 2017 net sales of $6.1 billion. For more information about Celanese Corporation and its product offerings, visit www.celanese.com or our blog at www.celaneseblog.com.

Responsibilities:

POSITION SUMMARY:
Responsible for perfect order fulfillment within the order to cash processes to ensure customer satisfaction.

AREAS OF RESPONSIBILITY:

  • Key order execution contact for internal/external customers and/or service providers.
  • Resolves problems and troubleshoots issues
  • Perform the diversified customer pricing applications in SAP
  • Support Sales Representatives and Business Line Managers with Sales Data analysis, report requests and customer follow-up
  • Works in “tandem” with ADMs for assigned accounts (medical accounts)
  • Takes responsibility for full lifecycle of operational side of business
  • Develops relationships with operational counterparts on customer side (mainly plant buyers, operational procurement staff etc)

Qualifications:

REQUIREMENTS:

  • College or university degree
  • Fluent English and fluent German is mandatory
  • 1-3 years of experience in customer facing role or can be a rising talent as well
  • Excellent troubleshooting/problem solving skills
  • Ability to build relationships
  • Ability to perform multi-tasking
  • Team player attitude
  • “Hands-on” mentality; able to take ownership of a situation and retain ownership until situation is solved
  • Able to cope and work efficiently in multi-matrix organizations
  • Work experience in similar role (operational contact for large key customers) and SAP knowledge is an advantage
  • Some experience with plastics and/or medical markets is a huge advantage

Apply:

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