Specialist Customer Service (German)

Posted Date 1 month ago(19/1/2018 11:50 AM)
Requisition ID
2018-8090
Country
Hungary
City
Budapest

Overview:

Do you want to join a global technology leader company that gives you more?

At Celanese, we are engineers, scientists, operators and product developers who work every day on bringing differentiated solutions to our customers. We make products that are essential to everyday living. In 2007, Celanese Corporation established its shared services center in the heart of Budapest.  Through dynamic development, the Celanese Budapest Business Services Center (BBSC) has grown to be one of the most renowned shared service centers of the Central-Eastern European region, employing more than 360 young, talented professionals. The Budapest office is responsible for the financial, logistic and customer service processes of Celanese Corporation’s North-American, Western-European and Asian business lines. Celanese BBSC places a great emphasis on work-life balance, and as a recognition to these efforts, has been awarded as “Family Friendly Company of the Year 2017”.

Celanese currently employs approximately 7,500 employees worldwide and had 2016 net sales of $5.4 billion.

Responsibilities:

POSITION SUMMARY:
Responsible for perfect order fulfillment within the order to cash processes to ensure customer satisfaction.

AREAS OF RESPONSIBILITY:

  • Key order execution contact for internal/external customers and/or service providers.
  • Resolves problems and troubleshoots issues
  • Perform the diversified customer pricing applications in SAP
  • Support Sales Representatives and Business Line Managers with Sales Data analysis, report requests and customer follow-up
  • Works in “tandem” with ADMs for assigned accounts (medical accounts)
  • Takes responsibility for full lifecycle of operational side of business
  • Develops relationships with operational counterparts on customer side (mainly plant buyers, operational procurement staff etc)

Qualifications:

REQUIREMENTS:

  • College or university degree
  • Fluent English and fluent German is mandatory
  • 1-3 years of experience in customer facing role or can be a rising talent as well
  • Excellent troubleshooting/problem solving skills
  • Ability to build relationships
  • Ability to perform multi-tasking
  • Team player attitude
  • “Hands-on” mentality; able to take ownership of a situation and retain ownership until situation is solved
  • Able to cope and work efficiently in multi-matrix organizations
  • Work experience in similar role (operational contact for large key customers) and SAP knowledge is an advantage
  • Some experience with plastics and/or medical markets is a huge advantage

Apply:

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