Welcome page

Customer Service Representative - Spanish Speaking

Requisition ID
2026-23445
Country
Hungary
City
Budapest

Overview:

Customer Experience Representative (Spanish Speaking)

 

Location: Budapest, Hungary | Type: Full-Time, Permanent | Work Model: Hybrid

 

You will be responsible for perfect end-to-end order fulfillment within the order to cash process to deliver customer satisfaction.

Order to cash may include pricing administration, order entry, customer service/problem resolution, 
billing coordination, collections and master data maintenance, complaint handling.

Responsibilities:

What You'll Do

  • Ensure perfect order fulfillment of orders and resolve issues as required
  • Work closely with sales management for billing adjustments
  • Key transactional contact for customers
  • Maintain key internal relationships; including marketing, sales, supply chain planning, quality, application development, product management, credit, financial shared services, and procurement
  • Update customer master information in SAP
  • Perform the diversified customer pricing applications in SAP
  • Process billing related adjustments (e.g. returns, credit/debits)
  • Document and follow up of internal and external complaints
  • Where necessary , support sales representatives and business line managers with sales data analysis, 
    report requests and customer follow-up 

Qualifications:

Who You Are

  • College/university degree
  • Fluent English and Spanish language
  • SAP knowledge is an advantage
  • Troubleshooting/problem solving skills
  • Ability to build relationships
  • Customer Service experience is an advantage
  • Good communicatonal skills
  • Precise, detail-focused
  • Ability to multitasking
  • Able to cope with stress
  • Positive attitude, friendly, empathy
  • Accountibility and ownership
  • Follows the rules, but also thinks out of the box and is open for other solutions 

What We Offer

 

  • Work-life balance: Hybrid working model with flexible working hours (core hours 9-5) so you can balance your priorities
  • Competitive compensation: Attractive salary package with comprehensive Cafeteria benefits and health insurance
  • Career growth: Clear development paths with cross-functional and international opportunities, plus language courses to expand your skills
  • Exceptional workplace: Modern green office with amenities that make every day enjoyable, including doggy days when you can bring your furry friend
  • Community & culture: Regular company events, CSR initiatives and charity activities, and active employee resource groups
  • Diverse environment: Work with colleagues from various backgrounds and cultures in an inclusive, supportive atmosphere
  • Continuous learning: Ongoing training, development programs, and exposure to end-to-end business processes

 

About CBS Budapest & Celanese

 

CBS (Celanese Business Solutions) Budapest is more than a shared service center – we're a strategic partner to Celanese, a global chemistry leader driving innovation that improves everyday life. Join our diverse, welcoming community where your ideas matter, your growth is supported, and your work-life balance is respected. Our exceptional green office and flexible working conditions create an environment where you can thrive professionally while focusing on what matters most to you personally.

 

#CelanesCBS #CustomerService #SpanishSpeakingJobs #BudapestJobs #OrdertoCash 

Apply:

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed
Celanese is a global leader in chemistry, producing specialty material solutions used across most major industries and consumer applications. Our businesses use our chemistry, technology and commercial expertise to create value for our customers, employees and shareholders. We support sustainability by responsibly managing the materials we create and growing our portfolio of sustainable products to meet customer and societal demand. We strive to make a positive impact in our communities and to foster inclusivity across our teams. Celanese Corporation employs more than 11,000 employees worldwide with 2024 net sales of $10.3 billion.

Celanese ist ein weltweit führendes Chemieunternehmen, das Spezialmaterialien herstellt, die in den meisten wichtigen Industriezweigen und Verbraucheranwendungen eingesetzt werden. In unseren Geschäftsbereichen setzen wir unser chemisches, technologisches und kommerzielles Know-how ein, um Werte für unsere Kunden, Mitarbeitenden und Aktionäre zu schaffen. Wir fördern die Nachhaltigkeit, indem wir verantwortungsvoll mit den von uns hergestellten Materialien umgehen und unser Portfolio an nachhaltigen Produkten erweitern, um den Anforderungen unserer Kunden und der Gesellschaft gerecht zu werden. Wir sind bestrebt, einen positiven Einfluss auf unsere Gemeinden auszuüben und die Integration in unseren Teams zu fördern. Die Celanese Corporation beschäftigt weltweit mehr als 11.000 Mitarbeiterinnen und Mitarbeiter und erzielte im Jahr 2024 einen Nettoumsatz von 10,3 Milliarden US-Dollar.

Interested in this opportunity? Note: If you were referred by an employee (they set-up your profile) to this opportunity, you can add and/or update your resume/CV before or after applying to this position.
Socialize this job opportunity to a friend, colleague, or family member: