Customer Service Representative - Evergreen

Customer Service Representative - German or French or English Speaking

Location: Budapest, Hungary | Type: Full-Time, Permanent | Work Model: Hybrid

About CBS Budapest & Celanese

CBS (Celanese Business Solutions) Budapest is more than a shared service center – we're a strategic partner to Celanese, a global chemistry leader driving innovation that improves everyday life. Join our diverse, welcoming community where your ideas matter, your growth is supported, and your work-life balance is respected. Our exceptional green office and flexible working conditions create an environment where you can thrive professionally while focusing on what matters most to you personally.

The Opportunity

We're looking for communicative, detail-oriented problem-solvers to join our Customer Service team supporting French or German-speaking client portfolios. Whether you're a recent graduate ready to launch your career, have 1-2 years of office or shared service center experience, or are transitioning from a customer-facing role like a call center, we want to hear from you.

As our Customer Service Specialist, you'll be the trusted first point of contact for customers, building lasting relationships while ensuring smooth order fulfillment from start to finish. You'll work in a supportive team atmosphere where collaboration, continuous improvement, and creative problem-solving are celebrated daily.

What You'll Do

• Be the customer champion: Handle inquiries via phone, email, and other channels, providing exceptional support to both internal and external stakeholders
• Manage the complete order lifecycle: Process orders accurately in SAP, track progress, and proactively resolve any issues that arise
• Build strong partnerships: Collaborate daily with sales teams, supply chain planning, finance, and other departments to deliver seamless customer experiences
• Solve problems creatively: Troubleshoot challenges, handle complaints with professionalism, and find solutions that satisfy all parties
• Maintain data accuracy: Update customer master data and process billing adjustments including returns and credit/debit notes
• Support business insights: Assist sales representatives with data analysis, reporting, and customer follow-ups when needed
• Drive improvement: Contribute ideas for process enhancements and participate in testing for system changes and projects
• Document everything: Keep detailed records of customer interactions, complaints, and resolutions to ensure continuity and quality

Who You Are

Essential Requirements:

• Language skills: Fluent or strong intermediate German OR French, plus strong intermediate English or fluent or strong intermediate English (both written and spoken)
• Education: High school diploma or ongoing/completed university degree
• Communication excellence: You're a natural communicator who listens actively and expresses ideas clearly
• Problem-solving mindset: You approach challenges with creativity, agility, and a solution-oriented attitude
• Attention to detail: You work precisely and take ownership of your responsibilities
• Relationship builder: You connect easily with people and maintain professional relationships effectively
• Adaptable team player: You thrive in diverse teams and adjust quickly to changing priorities
• Time management: You organize your workload efficiently and meet deadlines consistently
• Stability: You're looking for a long-term opportunity where you can grow and develop (minimum 1-year commitment to previous roles)

Nice to Have:

• 1-3 years of experience in a multinational corporate environment, shared service center, or customer-facing role
• Customer service or call center background
• SAP system knowledge

Personality: Whether you're extroverted or introverted, what matters most is your positive attitude, proactive approach, and genuine interest in helping customers succeed.

What We Offer

• Work-life balance: Hybrid working model with flexible working hours (core hours 9-5) so you can balance your priorities
• Competitive compensation: Attractive salary package with comprehensive Cafeteria benefits and health insurance
• Career growth: Clear development paths with cross-functional and international opportunities, plus language courses to expand your skills
• Exceptional workplace: Modern green office with amenities that make every day enjoyable, including doggy days when you can bring your furry friend
• Community & culture: Regular company events, CSR initiatives and charity activities, and active employee resource groups
• Diverse environment: Work with colleagues from various backgrounds and cultures in an inclusive, supportive atmosphere
• Continuous learning: Ongoing training, development programs, and exposure to end-to-end business processes

Ready to Join Us?

We're continuously accepting applications for this evergreen position, so there's no deadline – apply when you're ready! Wherever you are in your personal and professional journey, you'll find your place at Celanese.

Apply now and become part of a team that's improving the world through innovation!

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