The Employee Experience & HR Digital Systems Expert is responsible for designing, maintaining, and continuously improving how employees and HR teams access, understand, and interact with HR information, tools, and processes. This role ensures HR services are intuitive, consistent, and employee-centric while building a scalable knowledge ecosystem that enables self-service, accuracy, and operational efficiency across the enterprise.
This individual acts as the bridge between HR process, technology, content, and the employee experience.
YOU will be involved in the following tasks:
User Experience (UX) – HR Services & Tools:
Design and optimize end-to-end HR user experiences across platforms such as ServiceNow HRSD, HRIS, payroll, benefits, case management, and employee portals.
Apply human-centered design principles to simplify complex HR processes and improve usability, adoption and satisfaction.
Partner with HR COEs, IT, and vendors to ensure HR tools and workflows are intuitive, consistent, and aligned to employee needs.
Conduct user research (persona development, journey mapping, usability testing, feedback loops) to identify pain points and inform experience improvements.
Establish UX standards, design guidelines, and best practices for HR systems and communications.
HR Knowledge Management:
Own the HR knowledge strategy, including policies, procedures, FAQs, job aids, and self-service content.
Build and maintain a centralized, searchable HR knowledge base that supports employees, managers, and HR teams.
Ensure content is accurate, up-to-date, easy to understand, and aligned with compliance requirements.
Define governance for content creation, review, approvals, and lifecycle management.
Drive adoption of knowledge tools to reduce case volume and improve first-contact resolution.
Employee Self-Service & Enablement:
Enable employees and managers to confidently self-serve through clear content, intuitive navigation, and proactive guidance.
Partner with HR Operations to reduce friction, rework, and manual inquiries through improved experience design and content.
Support change management, communication, and training efforts for new HR tools, policies, and process changes.
Data, Insights & Continuous Improvement:
Measure effectiveness using metrics such as case deflection, resolution time, content usage, satisfaction scores, and adoption rates.
Use data and insights to continuously refine UX, content strategy, and delivery models.
Identify opportunities to leverage automation, AI, and digital tools to improve the HR experience.
What YOU will bring to the team:
Required:
Bachelor’s degree in Human Resources, Communications, Business, UX, or related field.
5–8+ years of experience in HR Operations, HR Technology, Knowledge Management, UX, or Digital Transformation.
Strong understanding of HR processes (payroll, benefits, employee lifecycle, case management).
Experience designing or managing knowledge bases, HR portals, or self-service solutions.
Proven ability to translate complex HR policies into clear, user-friendly content.
Preferred:
Experience with HRIS platforms (e.g., SuccessFactors, Workday, ServiceNow HRSD).
Background in UX design, content strategy, or service design.
Experience working in a global or matrixed organization.
Familiarity with analytics, employee listening tools, or HR service metrics.
In exchange we offer YOU the following benefits
About Celanese
Celanese Corporation is a global chemical leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. Our businesses use the full breadth of Celanese's global chemistry, technology and commercial expertise to create value for our customers, employees, shareholders and the corporation. As we partner with our customers to solve their most critical business needs, we strive to make a positive impact on our communities and the world through The Celanese Foundation. Based in Dallas, Celanese employs approximately 13,300 employees worldwide and had 2022 net sales of $9.7 billion.
About CBS
CBS (Celanese Business Solutions) Budapest is more than a shared service center. In our team, you’ll be a true partner to Celanese, a leading chemistry company, and join us in improving the world through innovation. You’ll bring world-class solutions to our customers by our end to end processes, and your great ideas will be welcome. You’ll have career defining moments helped by our culture of continuous improvement, and as one of our best talents, you’ll grow through cross-functional and international opportunities. You’ll feel like you belong in our diverse community. You’ll enjoy our commitment to wellbeing, flexible working conditions and our exceptional green office that guarantee a great work experience every day. You’ll be able to balance your priorities and focus on what matters to you the most. Wherever you may be in your personal and professional journey – you’ll always find your place at Celanese
For more information, visit https//www.celanese.com/