German speaker Customer Experience Specialist, Supply Chain, End-to End

CBS (Celanese Business Solutions) Budapest is more than a shared service center. In our team, you’ll be a true partner to Celanese, a leading chemistry company, and join us in improving the world through innovation. You’ll bring world-class solutions to our customers by our end to end processes, and your great ideas will be welcome. You’ll have career defining moments helped by our culture of continuous improvement, and as one of our best talents, you’ll grow through cross-functional and international opportunities. You’ll feel like you belong in our diverse community. You’ll enjoy our commitment to wellbeing, flexible working conditions and our exceptional green office that guarantee a great work experience every day. You’ll be able to balance your priorities and focus on what matters to you the most. Wherever you may be in your personal and professional journey – you’ll always find your place at Celanese.

We are looking a German speaker Customer Service Specialist for our office in Budapest. 

Find below a position summary:

• Responsible for perfect order fulfillment within the order to cash process to deliver customer satisfaction.
• Order to cash may include pricing administration, order entry, customer service/problem resolution, billing coordination, collections and master data maintenance, complaint handling.
• Develop project initiatives and personal leadership skills in order to be innovative and serve as a mentor and department ambassador.  Provide support during conflict management and help the team with a positive attitude.  Act as a mentor for the team and help the Customer Service team with additional responsibilities as mutually agreed on by the leadership team.

What You Will Do:

• Ensure perfect order fulfillment of orders and resolve issues as required (Order Types include:  Trades, Exchanges, Conversions, Purchases, VOI, Export, Domestic, Returns, Debits, Credits).
• Maintain key internal relationships; including marketing, sales, supply chain planning, ship points, product management, credit, financial shared services, and procurement.
• Perform additional responsibilities assigned by the Customer Service Management as mutually agreed on
• Document and follow up of internal and external complaints, and make sure corrective action is applied to eliminate future happening.
• Where necessary, support business line managers with sales data analysis, report requests and customer follow-up
• Independently develop and participate on projects from concept to completion.
• Seek for opportunities to help people to achieve their goals providing constructive feedback and encouragement to those around that may benefit from the knowledge.
• Coach Team Members in case new process implemented or their knowledge should be shared or developed.

Daily tasks:

• Support CS Management with Reporting activities.
• Support CS Management with Month End Close activities.
• Support CS Management with Sales event organization.
• Initiate Process improvements.
• Support  Allocation issues.
• Support Consignment descrepancies.
• Focus on CS Root Cause Analysis.
• Monitor Clean Desk Policy.
• Monitor Cyphone usage and lost call report.

You Will Bring:

• Preferably 2-3 years of experience in Supply Chain field, like O2C, sales support, order processing, customer service and logistics operation.
• Fluent English and German.
• Has a deep knowledge of SAP transactions and functionality.
• Understands and adheres to the procedures at high level, works on proposing changes.
• Can easily build relationships.
• Is able to communicate effectively with other Departments’, understands their process flows and the interactions with them.
• Analyzing mindset, reporting skills.
• Mentoring and coaching skills.
• Willingness to help, support, develop others.
• Approachability.

We offer:

• Work-life balance with hybrid working
• Attractive compensation with compehensive Cafeteria and health insurance
• The opportunitiy of managing a German-speaking porfolio with multifaceted and complex tasks
• Growth opportunities and language courses
• Doggy days at the office and company events
• CSR and employee groups

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