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Specialist, Customer Service

Requisition ID
2026-22814
Country
Hungary
City
Budapest

Overview:

Responsible for perfect End-to-End order fulfilment, from order receipt to delivery ensuring customer satisfaction for the assigned business in EMEA.

 

This position will interface with counterparts in Accounts Receivable, Logistics Procurement, Trade Compliance, Planning and Scheduling, Commercial and Business – and further functions - to manage processes that meet productivity and quality metrics ensuring seamless order execution.

Responsibilities:

  • Ensure perfect fulfilment of orders from order receipt to delivery and resolve issues as required
  • Covering your own client portfolio and keeping a good relationship with both external and internal stakeholders
  • Coordinate all load and shipment processes with local plant / warehouse personnel and carriers to ensure on time delivery to customer
  • Proactively monitor open orders and deliveries to avoid and resolve issues at the earliest possibility and mitigate negative impact of unavoidable disturbances
  • Key transactional contact for customers and 3rd party logistics service providers
  • Maintain key internal relationships including business, sales, supply chain planning, product management, credit, financial shared services, and logistics procurement and further functions.
  • Update customer master information in SAP                                                                           
  • Process billing related adjustments (e.g. returns, credit/debits)
  • Where necessary support sales representatives and business line managers with order related reports, data analysis and customer communication.
  • Ensure adherence to all Safety and Compliance written standard operating procedures and controls, trade compliance, customs compliance, transportation and logistics regulations, Sarbanes Oxley, Dangerous Goods regulations, Responsible Care and ISO 9000
  • Ensure adherence to defined operational escalation process to leads, regional experts and plant personnel when encountering unforeseen delays in shipping from plant and ultimate delivery to customer.  Manage exceptions and emergency situations
  • Assist with resolution of freight invoice discrepancies
  • Assist with inventory reconciliations
  • Document, investigate and follow up of internal and external complaints
  • Recommend process improvement including investigation of quality failures and the development of preventive and corrective actions for quality failures

Qualifications:

  • At least 3 yrs, preferably over 5 yrs, of supply chain experience
  • SAP knowledge
  • Fluent English, further languages are a benefit
  • Outgoing personality with excellent communication skills
  • Strong, decided personality
  • Solution oriented mindset
  • Customer focus

Apply:

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Celanese is a global leader in chemistry, producing specialty material solutions used across most major industries and consumer applications. Our businesses use our chemistry, technology and commercial expertise to create value for our customers, employees and shareholders. We support sustainability by responsibly managing the materials we create and growing our portfolio of sustainable products to meet customer and societal demand. We strive to make a positive impact in our communities and to foster inclusivity across our teams. Celanese Corporation employs more than 11,000 employees worldwide with 2024 net sales of $10.3 billion.

Celanese ist ein weltweit führendes Chemieunternehmen, das Spezialmaterialien herstellt, die in den meisten wichtigen Industriezweigen und Verbraucheranwendungen eingesetzt werden. In unseren Geschäftsbereichen setzen wir unser chemisches, technologisches und kommerzielles Know-how ein, um Werte für unsere Kunden, Mitarbeitenden und Aktionäre zu schaffen. Wir fördern die Nachhaltigkeit, indem wir verantwortungsvoll mit den von uns hergestellten Materialien umgehen und unser Portfolio an nachhaltigen Produkten erweitern, um den Anforderungen unserer Kunden und der Gesellschaft gerecht zu werden. Wir sind bestrebt, einen positiven Einfluss auf unsere Gemeinden auszuüben und die Integration in unseren Teams zu fördern. Die Celanese Corporation beschäftigt weltweit mehr als 11.000 Mitarbeiterinnen und Mitarbeiter und erzielte im Jahr 2024 einen Nettoumsatz von 10,3 Milliarden US-Dollar.

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