Welcome page

Customer Service Team Lead, Order Management

Requisition ID
2026-22785
Country
Hungary
City
Budapest

Overview:

Customer Service Team Leader | Order Management | Budapest

 

Drive Excellence in a Global Chemical Leader | Hybrid Role |

 

Are you ready to lead a high-performing customer service team at a global chemistry innovator? At Celanese, we're looking for a talented Customer Service Team Leader to join our Budapest Business Solutions center.

Responsibilities:

What You'll Do:

 

  • Lead and develop a talented team delivering exceptional order management services to global customers
  • Drive continuous improvement initiatives that enhance customer satisfaction and operational efficiency
  • Collaborate with cross-functional teams to resolve complex customer issues and optimize the order-to-cash process
  • Ensure compliance with quality standards while meeting performance targets
  • Develop your team through coaching, training, and career development support

Qualifications:

What You'll Need:

 

  • Bachelor's degree with 3-5 years of customer service, logistics or supply chain experience in a multinational environment
  • Positive thinking and quick decision making
  • Strong process improvement mindset with analytical problem-solving skills
  • Excellent communication skills with fluency in English
  • Experience with SAP or similar ERP systems
  • Fluency in German is an advantage.

Why Join Celanese?

 

  • Generous benefits including Cafeteria and comprehensive health insurance
  • Flexible hybrid working model (2 days office/3 days remote)
  • Career development opportunities in a global organization with 13,300+ employees
  • Modern, green office environment in Budapest
  • Structured onboarding and continuous learning opportunities
  • Diverse, inclusive culture with CSR initiatives and social activities

At Celanese Business Solutions Budapest, you'll be more than just a team leader – you'll be a true partner in our mission to improve the world through chemistry innovation. Join our diverse community where your ideas matter and your career can flourish.

 

About CBS


CBS (Celanese Business Solutions) Budapest is more than a shared service center. In our team, you’ll be a true partner to Celanese, a leading chemistry company, and join us in improving the world through innovation. You’ll bring world-class solutions to our customers by our end to end processes, and your great ideas will be welcome. You’ll have career defining moments helped by our culture of continuous improvement, and as one of our best talents, you’ll grow through cross-functional and international opportunities. You’ll feel like you belong in our diverse community. You’ll enjoy our commitment to wellbeing, flexible working conditions and our exceptional green office that guarantee a great work experience every day. You’ll be able to balance your priorities and focus on what matters to you the most. Wherever you may be in your personal and professional journey – you’ll always find your place at Celanese.

 

#CustomerService #TeamLeader #OrderManagement #Budapest #ChemicalIndustry #SharedServices #ProcessImprovement #Leadership

Apply:

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed
Celanese is a global leader in chemistry, producing specialty material solutions used across most major industries and consumer applications. Our businesses use our chemistry, technology and commercial expertise to create value for our customers, employees and shareholders. We support sustainability by responsibly managing the materials we create and growing our portfolio of sustainable products to meet customer and societal demand. We strive to make a positive impact in our communities and to foster inclusivity across our teams. Celanese Corporation employs more than 11,000 employees worldwide with 2024 net sales of $10.3 billion.

Celanese ist ein weltweit führendes Chemieunternehmen, das Spezialmaterialien herstellt, die in den meisten wichtigen Industriezweigen und Verbraucheranwendungen eingesetzt werden. In unseren Geschäftsbereichen setzen wir unser chemisches, technologisches und kommerzielles Know-how ein, um Werte für unsere Kunden, Mitarbeitenden und Aktionäre zu schaffen. Wir fördern die Nachhaltigkeit, indem wir verantwortungsvoll mit den von uns hergestellten Materialien umgehen und unser Portfolio an nachhaltigen Produkten erweitern, um den Anforderungen unserer Kunden und der Gesellschaft gerecht zu werden. Wir sind bestrebt, einen positiven Einfluss auf unsere Gemeinden auszuüben und die Integration in unseren Teams zu fördern. Die Celanese Corporation beschäftigt weltweit mehr als 11.000 Mitarbeiterinnen und Mitarbeiter und erzielte im Jahr 2024 einen Nettoumsatz von 10,3 Milliarden US-Dollar.

Interested in this opportunity? Note: If you were referred by an employee (they set-up your profile) to this opportunity, you can add and/or update your resume/CV before or after applying to this position.
Socialize this job opportunity to a friend, colleague, or family member: