Customer Service, Order Management Representative (German Speaking)

As a Customer Service, Order Management Representative (German Speaking) you will be responsible for managing the end-to-end order process, ensuring accuracy and exceptional customer satisfaction. 

Your role ensures flawless order execution, drives process excellence, and strengthens collaboration between Customer Service, Sales, Supply Chain, OPEX and IT.

YOU will be involved in the following tasks:

• Ensure perfect order fulfillment of orders and resolve issues as required.
• Work closely with sales management for billing adjustments.
• Key transactional contact for customers.
• Maintain key internal relationships; including marketing, sales, supply chain planning, ship points, product management, credit, financial shared services, and procurement.
• Update customer master information in SAP.
• Perform the diversified customer pricing applications in SAP.
• Process billing related adjustments (e.g. returns, credit/debits).
• Where necessary, support sales representatives and business line managers with sales data analysis, report requests and customer follow-up.
• Perform additional responsibilities assigned by the Customer Service Management as mutually agreed on.
• Independently develop and participate on projects from concept to completion.
• Seek for opportunities to help people to achieve their goals providing constructive feedback and encouragement to those around that may benefit from the knowledge.
• Coach Team Members in case new process implemented or their knowledge should be shared or developed.
• Accountable for driving continuous process improvement to simplify and standardize, reduce non-value added activities and costs, increase productivity and achieve customer service targets.

What YOU will bring to the team:

• College/university degree.
• Fluent German and English.
• Troubleshooting/problem solving skills.
• Has a deep knowledge of SAP transactions and functionality.
• Understands and adheres to the procedures at high level, works on proposing changes.
• Can easily build relationships.
• Is able to communicate effectively with other Departments’, understands their process flows. and the interactions with them.
• Analyzing mindset, reporting skills.
• Mentoring and coaching skills.
• Willingness to help, support, develop others.
• Approachability.

In exchange we offer YOU the following benefits:

   • We work in a cutting-edge environment, using the latest ERP system and supporting process automation
   • Attractive benefits: Cafeteria and Private Health Care Insurance
   • Flexible working arrangements with home office
   • Green, environmentally conscious, modern office
   • Structured onboarding support
   • Diverse career paths (people management, subject matter expert)
   • Development opportunities (language courses, online learning courses)
   • Company and team events and possibility to join social groups

https://www.youtube.com/watch?v=eaBMrU4kd2Q

About CBS

CBS (Celanese Business Solutions) Budapest is more than a shared service center. In our team, you’ll be a true partner to Celanese, a leading chemistry company, and join us in improving the world through innovation. You’ll bring world-class solutions to our customers by our end to end processes, and your great ideas will be welcome. You’ll have career defining moments helped by our culture of continuous improvement, and as one of our best talents, you’ll grow through cross-functional and international opportunities. You’ll feel like you belong in our diverse community. You’ll enjoy our commitment to wellbeing, flexible working conditions and our exceptional green office that guarantee a great work experience every day. You’ll be able to balance your priorities and focus on what matters to you the most. Wherever you may be in your personal and professional journey – you’ll always find your place at Celanese.

For more information, visit https//www.celanese.com/