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Global Commercial & Customer Experience Capability & Enablement Leader

Requisition ID
2026-22514
Country
Switzerland
City
Meyrin

Overview:

 

We are looking for a Global Commercial & Customer Experience Capability & Enablement Leader

 

This role has a global scope and will be based in our Meyrin offices. 

 

Role Overview

 

Drive measurable improvement in commercial performance and customer experience across Sales, Application Development and customer-facing operational functions, including Customer Service, Logistics, Order Management, and Important/Export.

 

This role sits at the intersection of business performance and operational execution, focusing on how commercial and customer-facing teams perform across the end-to-end customer value chain. It translates business priorities into the right combination of capability, behaviors, tools, and ways of working to drive sustained behavior change and measurable business impact.

 

This role does not directly lead customer service or logistics operations; it partners with functional leaders to improve how commercial and customer-facing teams perform through targeted capability and behavior change.

Responsibilities:

  • Define and lead the global capability and enablement strategy aligned to Commercial and operational priorities.
  • Partner with Commercial and Customer Experience functional leaders to strengthen execution, capability and behavior change. 
  • Identify opportunities to improve performance (e.g., margin, conversion, service levels) and translate them into targeted capability and behavior change initiatives.
  • Drive behavior change at scale by embedding role-based enablement into day-to-day execution.
  • Drive alignment across commercial and customer-facing teams to improve how work gets executed, strengthen handoffs, and deliver better customer outcomes.
  • Design and implement integrated solutions that combine capability, behaviors, ways of working, and supporting tools and processes.
  • Establish pragmatic governance to enable consistency, scalability, and disciplined execution.
  • Measure success through business outcomes, not learning metrics.
  • Build and lead a high-performing global team.

Qualifications:

Critical Experiences:

  • Proven track record of driving measurable business impact (e.g., margin, conversion, customer outcomes, service performance, cycle times).
  • Demostrated ability to influence commercial outcomes (e.g., growth, pricing discipline, opportunity conversion, margin, customer retention) by strengthening commercial proficiency and driving capability and behavior change.
  • Experience in commercial enablement, customer operations, and performance transformation.
  • Strong understanding of how commercial and customer-facing operations work in practice across the end-to-end customer value chain.
  • Ability to translate business challenges into scalable capability and behavior change solutions.
  • Experience applying a business-first, problem-led mindset (not defaulting to training).
  • Strong track record influencing (senior) stakeholders in global, matrixed environments.
  • Experienced in leading global teams.

 

Competencies 

  • Strong business acumen and understanding of commercial and operational drivers.
  • Performance consulting mindset (problem → root cause → targeted intervention).
  • Focus on outcomes over activity.
  • Ability to operate across behaviors, ways of working, process, tools, and incentives.
  • Proven ability to drive behavior change at scale.
  • Influential communicator with the ability to engage and align cross-functional teams.
  • Ability to build structure and governance pragmatically.
  • Strong analytical and problem-solving capability.

 

Apply:

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Celanese is a global leader in chemistry, producing specialty material solutions used across most major industries and consumer applications. Our businesses use our chemistry, technology and commercial expertise to create value for our customers, employees and shareholders. We support sustainability by responsibly managing the materials we create and growing our portfolio of sustainable products to meet customer and societal demand. We strive to make a positive impact in our communities and to foster inclusivity across our teams. Celanese Corporation employs more than 11,000 employees worldwide with 2024 net sales of $10.3 billion.

Celanese ist ein weltweit führendes Chemieunternehmen, das Spezialmaterialien herstellt, die in den meisten wichtigen Industriezweigen und Verbraucheranwendungen eingesetzt werden. In unseren Geschäftsbereichen setzen wir unser chemisches, technologisches und kommerzielles Know-how ein, um Werte für unsere Kunden, Mitarbeitenden und Aktionäre zu schaffen. Wir fördern die Nachhaltigkeit, indem wir verantwortungsvoll mit den von uns hergestellten Materialien umgehen und unser Portfolio an nachhaltigen Produkten erweitern, um den Anforderungen unserer Kunden und der Gesellschaft gerecht zu werden. Wir sind bestrebt, einen positiven Einfluss auf unsere Gemeinden auszuüben und die Integration in unseren Teams zu fördern. Die Celanese Corporation beschäftigt weltweit mehr als 11.000 Mitarbeiterinnen und Mitarbeiter und erzielte im Jahr 2024 einen Nettoumsatz von 10,3 Milliarden US-Dollar.

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