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Associate Customer Service

Requisition ID
2026-22451
Country
Hungary
City
Budapest

Overview:

CBS (Celanese Business Solutions) Budapest is more than a shared service center. In our team, you’ll be a true partner to Celanese, a leading chemistry company, and join us in improving the world through innovation. You’ll bring world-class solutions to our customers by our end to end processes, and your great ideas will be welcome. You’ll have career defining moments helped by our culture of continuous improvement, and as one of our best talents, you’ll grow through cross-functional and international opportunities. You’ll feel like you belong in our diverse community. You’ll enjoy our commitment to wellbeing, flexible working conditions and our exceptional green office that guarantee a great work experience every day. You’ll be able to balance your priorities and focus on what matters to you the most. Wherever you may be in your personal and professional journey – you’ll always find your place at Celanese

 

We are seeking a Associate Customer Service to join our team in Budapest.

 

The Associate Customer Service serves as link in the communications between customers and customer representatives.

Responsibilities:

  • Export Contact Person partner file from SAP with relevant info. 
  • Check common inboxes for Engineered Materials (including Santoprene) and Acetyl  business. 
  • Check mail addresses of received communications against Contact Person partner file in order to define the correct person to forward the mail to. Use Customer Service partner lists provided by resolvers as well.
  • Escalate mails with no known recipient.
  • Define problematic customers and find strategies to always forward communications to the right person. 
  • Define and understand which mails must be forwarded and which mails must be archived in different folder (e.g. CCd) 
  • Keep the inbox folder clean by moving mails in the correct subfolder (e,g, forwarded, CCd, etc.) 
  • Update Shared Inbox Count file on sharepoint. 

Qualifications:

  • Fluent English.
  • Troubleshooting/problem solving skills.
  • Precise, detail-focused.
  • Accountibility and ownership.

 

 

In exchange we offer YOU the following benefits:

  • Cafeteria and Private Health Care Insurance
  • Hybrid working model for better work–life balance.
  • Professional development
  • Structured onboarding support
  • Cross‑functional collaboration and opportunities to influence system/process design
  • Diverse career paths (people management, subject matter expert)
  • Development opportunities (online learning courses)
  • Inclusive company culture, employee groups, volunteering opportunities
  • Office perks including Dog Days and team community events.

Apply:

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Celanese is a global leader in chemistry, producing specialty material solutions used across most major industries and consumer applications. Our businesses use our chemistry, technology and commercial expertise to create value for our customers, employees and shareholders. We support sustainability by responsibly managing the materials we create and growing our portfolio of sustainable products to meet customer and societal demand. We strive to make a positive impact in our communities and to foster inclusivity across our teams. Celanese Corporation employs more than 11,000 employees worldwide with 2024 net sales of $10.3 billion.

Celanese ist ein weltweit führendes Chemieunternehmen, das Spezialmaterialien herstellt, die in den meisten wichtigen Industriezweigen und Verbraucheranwendungen eingesetzt werden. In unseren Geschäftsbereichen setzen wir unser chemisches, technologisches und kommerzielles Know-how ein, um Werte für unsere Kunden, Mitarbeitenden und Aktionäre zu schaffen. Wir fördern die Nachhaltigkeit, indem wir verantwortungsvoll mit den von uns hergestellten Materialien umgehen und unser Portfolio an nachhaltigen Produkten erweitern, um den Anforderungen unserer Kunden und der Gesellschaft gerecht zu werden. Wir sind bestrebt, einen positiven Einfluss auf unsere Gemeinden auszuüben und die Integration in unseren Teams zu fördern. Die Celanese Corporation beschäftigt weltweit mehr als 11.000 Mitarbeiterinnen und Mitarbeiter und erzielte im Jahr 2024 einen Nettoumsatz von 10,3 Milliarden US-Dollar.

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