We are seeking a Associate Customer Service to join our team in Budapest.
The Associate Customer Service serves as link in the communications between customers and customer representatives.
Responsibilities:
Export Contact Person partner file from SAP with relevant info.
Check common inboxes for Engineered Materials (including Santoprene) and Acetyl business.
Check mail addresses of received communications against Contact Person partner file in order to define the correct person to forward the mail to. Use Customer Service partner lists provided by resolvers as well.
Escalate mails with no known recipient.
Define problematic customers and find strategies to always forward communications to the right person.
Define and understand which mails must be forwarded and which mails must be archived in different folder (e.g. CCd)
Keep the inbox folder clean by moving mails in the correct subfolder (e,g, forwarded, CCd, etc.)
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Celanese is a global leader in chemistry, producing specialty material solutions used across most major industries and consumer applications. Our businesses use our chemistry, technology and commercial expertise to create value for our customers, employees and shareholders. We support sustainability by responsibly managing the materials we create and growing our portfolio of sustainable products to meet customer and societal demand. We strive to make a positive impact in our communities and to foster inclusivity across our teams. Celanese Corporation employs more than 11,000 employees worldwide with 2024 net sales of $10.3 billion.
Celanese ist ein weltweit führendes Chemieunternehmen, das Spezialmaterialien herstellt, die in den meisten wichtigen Industriezweigen und Verbraucheranwendungen eingesetzt werden. In unseren Geschäftsbereichen setzen wir unser chemisches, technologisches und kommerzielles Know-how ein, um Werte für unsere Kunden, Mitarbeitenden und Aktionäre zu schaffen. Wir fördern die Nachhaltigkeit, indem wir verantwortungsvoll mit den von uns hergestellten Materialien umgehen und unser Portfolio an nachhaltigen Produkten erweitern, um den Anforderungen unserer Kunden und der Gesellschaft gerecht zu werden. Wir sind bestrebt, einen positiven Einfluss auf unsere Gemeinden auszuüben und die Integration in unseren Teams zu fördern. Die Celanese Corporation beschäftigt weltweit mehr als 11.000 Mitarbeiterinnen und Mitarbeiter und erzielte im Jahr 2024 einen Nettoumsatz von 10,3 Milliarden US-Dollar.
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