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Customer Service Representative (German Speaking)

Requisition ID
2025-22089
Country
Hungary
City
Budapest

Overview:

✅ Position Summary

As a Customer Service Representative (German Speaker) you will be responsible for managing the end-to-end order process, ensuring accuracy and exceptional customer satisfaction.


Your scope includes:

  • Pricing administration
  • Order entry
  • Billing coordination
  • Collections
  • Problem resolution
  • Complaint handling
  • Master data maintenance

Responsibilities:

🔍 Your Responsibilities

  • Ensure perfect order fulfillment and resolve issues promptly.
  • Act as the key transactional contact for customers.
  • Collaborate with internal teams: Sales, Marketing, Supply Chain, Quality, Finance, and Procurement.
  • Maintain and update customer master data in SAP.
  • Apply diversified pricing applications and process billing adjustments (returns, credit/debits).
  • Document and follow up on internal and external complaints.
  • Support sales representatives and managers with sales data analysis, reporting, and customer follow-up.

Qualifications:

🎯 What We’re Looking For

  • College/University degree.
  • Fluent German and English (both written and spoken).
  • SAP knowledge is an advantage.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and relationship-building abilities.
  • Customer Service experience is a plus.
  • Precise, detail-oriented, and able to multitask under pressure.
  • Positive attitude, empathy, and accountability.
  • Open-minded and solution-oriented.

💎 What We Offer

  • Hybrid working environment for flexibility.
  • Opportunities for career development and growth.
  • Cross-functional collaboration and networking.
  • Employee groups, social and charity events.
  • Fun perks like Dog Days at the office!

👉 Ready to make an impact?
Apply now and join a team that combines professionalism with a friendly, supportive culture.

Apply:

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Celanese is a global leader in chemistry, producing specialty material solutions used across most major industries and consumer applications. Our businesses use our chemistry, technology and commercial expertise to create value for our customers, employees and shareholders. We support sustainability by responsibly managing the materials we create and growing our portfolio of sustainable products to meet customer and societal demand. We strive to make a positive impact in our communities and to foster inclusivity across our teams. Celanese Corporation employs more than 11,000 employees worldwide with 2024 net sales of $10.3 billion.

Celanese ist ein weltweit führendes Chemieunternehmen, das Spezialmaterialien herstellt, die in den meisten wichtigen Industriezweigen und Verbraucheranwendungen eingesetzt werden. In unseren Geschäftsbereichen setzen wir unser chemisches, technologisches und kommerzielles Know-how ein, um Werte für unsere Kunden, Mitarbeitenden und Aktionäre zu schaffen. Wir fördern die Nachhaltigkeit, indem wir verantwortungsvoll mit den von uns hergestellten Materialien umgehen und unser Portfolio an nachhaltigen Produkten erweitern, um den Anforderungen unserer Kunden und der Gesellschaft gerecht zu werden. Wir sind bestrebt, einen positiven Einfluss auf unsere Gemeinden auszuüben und die Integration in unseren Teams zu fördern. Die Celanese Corporation beschäftigt weltweit mehr als 11.000 Mitarbeiterinnen und Mitarbeiter und erzielte im Jahr 2024 einen Nettoumsatz von 10,3 Milliarden US-Dollar.

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