The Customer Service Manager leads the Customer Service operations based in the Budapest Shared Service Center, directly managing 5 Customer Service Team Leads and 1 Consignment Coordinator, reporting to the Senior Manager Customer Service EMEA. This role is pivotal in driving operational excellence, customer satisfaction, and continuous improvement across the region.
The manager is responsible for aligning the customer service function with regional business strategies, ensuring high-quality service delivery at optimal cost, and maintaining compliance with internal and external standards. As a key escalation point for customer issues, the role requires strong problem-solving skills and a proactive approach to implementing corrective actions.
In addition to operational leadership, the role emphasizes talent development through coaching, mentoring, and succession planning. The Customer Service Manager collaborates closely with cross-functional teams including Logistics, Sales, and S&OP, ensuring seamless communication and execution across the supply chain.
Success in this role is measured by achieving service KPIs, fostering a culture of continuous improvement, and building strong relationships with internal stakeholders and key customers.
Key deliverables / Expectations:
What YOU will bring to the team:
Skills:
- Ability to work in a global fast paced and complex environment
In exchange we offer YOU the following benefits:
• Cafeteria and Private Health Care Insurance
• Flexible working arrangements and home office possibilities
• Structured onboarding support
• Diverse career paths (people management, subject matter expert)
• Development opportunities (free language courses, online learning courses)
• Company events, CSR activities and possibility to join social groups
About Celanese
Celanese Corporation is a global chemical leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. Our businesses use the full breadth of Celanese's global chemistry, technology and commercial expertise to create value for our customers, employees, shareholders and the corporation. As we partner with our customers to solve their most critical business needs, we strive to make a positive impact on our communities and the world through The Celanese Foundation. Based in Dallas, Celanese employs approximately 13,300 employees worldwide and had 2022 net sales of $9.7 billion.
About CBS
CBS (Celanese Business Solutions) Budapest is more than a shared service center. In our team, you’ll be a true partner to Celanese, a leading chemistry company, and join us in improving the world through innovation. You’ll bring world-class solutions to our customers by our end to end processes, and your great ideas will be welcome. You’ll have career defining moments helped by our culture of continuous improvement, and as one of our best talents, you’ll grow through cross-functional and international opportunities. You’ll feel like you belong in our diverse community. You’ll enjoy our commitment to wellbeing, flexible working conditions and our exceptional green office that guarantee a great work experience every day. You’ll be able to balance your priorities and focus on what matters to you the most. Wherever you may be in your personal and professional journey – you’ll always find your place at Celanese
For more information, visit https//www.celanese.com/