For our branch in Luxembourg-Contern we are currently looking for an IT Specialist, End User Support.
The position is regular, full-time and 100% onsite. You would be part of the Global IT Field Services Team.
Responsibilities:
Resolves Level 2/Level 3 incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for all end users in accordance with service level targets while demonstrating the highest level of customer service.
Provisions and maintains all end-user computing equipment, such as desktop/laptop hardware, software, and peripherals in accordance with IT operations policy and procedures.
Escalates incidents to the appropriate IT operations resources in accordance with established procedure.
Monitors open tickets for accuracy, urgency and problem resolution within prescribed Service Level Agreements.
Creates and maintains document repository of fixes, installation procedures, technical tips, and other office technology processes.
Identifies, researches, and assists with implementation of new technologies in accordance with IT operations policy and procedures.
Working knowledge of Service Now ticket system.
Tracks and manages IT assets (logical and physical) in accordance with IT operations policy and procedures.
Work with Global support teams to support Network Infrastructure. Work with global Telcom teams.
Support all the local infrastructure.
Support the site PCN physical network.
Maybe required to travel to other sites, within The EU, as and when required, to support other sites.
Qualifications:
A+ Certification or equivalent
2 years in a technology support role (3-years is desirable)
Excellent English (written and oral) with experience interacting with all levels of management and staff. Must be fluent in German.
Strong knowledge of Microsoft based operating systems with emphasis on Windows 11 and Windows Server and O365, and Internet Browsers.
Excellent interpersonal skills especially communication and presentation skills.
Proven track record of collaborative working across business units.
Successful delivery against commitments and deadlines.
Promotes and supports standardization and continuous improvement.
Ability to work independently and make decisions where necessary.
Familiarity with ITIL and ServiceNow Incident Management Best Practices.
Familiarity with Wintel (Windows client and server technology), networks (Cisco preferred), anti-virus, general security.
Familiarity with Network Standards, Protocols, and Security Policies,
Familiarity with all components of Office 365.
2 years in a customer facing role
Must have driving licence and passport to be able to travel within the EU for site support, at other locations.
We also offer:
competative salary according to collective agreeement
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Celanese is a global leader in chemistry, producing specialty material solutions used across most major industries and consumer applications. Our businesses use our chemistry, technology and commercial expertise to create value for our customers, employees and shareholders. We support sustainability by responsibly managing the materials we create and growing our portfolio of sustainable products to meet customer and societal demand. We strive to make a positive impact in our communities and to foster inclusivity across our teams. Celanese Corporation employs more than 11,000 employees worldwide with 2024 net sales of $10.3 billion.
Celanese ist ein weltweit führendes Chemieunternehmen, das Spezialmaterialien herstellt, die in den meisten wichtigen Industriezweigen und Verbraucheranwendungen eingesetzt werden. In unseren Geschäftsbereichen setzen wir unser chemisches, technologisches und kommerzielles Know-how ein, um Werte für unsere Kunden, Mitarbeitenden und Aktionäre zu schaffen. Wir fördern die Nachhaltigkeit, indem wir verantwortungsvoll mit den von uns hergestellten Materialien umgehen und unser Portfolio an nachhaltigen Produkten erweitern, um den Anforderungen unserer Kunden und der Gesellschaft gerecht zu werden. Wir sind bestrebt, einen positiven Einfluss auf unsere Gemeinden auszuüben und die Integration in unseren Teams zu fördern. Die Celanese Corporation beschäftigt weltweit mehr als 11.000 Mitarbeiterinnen und Mitarbeiter und erzielte im Jahr 2024 einen Nettoumsatz von 10,3 Milliarden US-Dollar.
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