Order Management Representative Specialist (Spanish Speaking)

In our Budapest office we are looking for an Order Management Representative Specialist (Spanish Speaking).

This position is for YOU, if you

• like to use your Spanish and English skills daily
• are passionate about customer satisfaction
• are an expert on SAP
• love being a mentor
• enjoy hybrid working setup
• like being part of a community

Position Summary:

• Responsible for perfect order fulfillment within the order to cash process to deliver customer satisfaction
• Order to cash may include pricing administration, order entry, customer service/problem resolution, billing coordination, collections and master data maintenance, complaint handling
• Develop project initiatives and personal leadership skills in order to be innovative and serve as a mentor and department ambassador.  Provide support during conflict management and help the team with a positive attitude.  Act as a mentor for the team and help the Customer Service team with additional responsibilities as mutually agreed on by the leadership team

Areas of Responsibility:               

Responsibility extends to all Business Line of Customer Service Europe:

• Ensure perfect order fulfillment of orders and resolve issues as required (Order Types include:  Trades, Exchanges, Conversions, Purchases, VOI, Export, Domestic, Returns, Debits, Credits)
• Maintain key internal relationships; including marketing, sales, supply chain planning, ship points, product management, credit, financial shared services, and procurement
• Perform additional responsibilities assigned by the Customer Service Management as mutually agreed on
• Document and follow up of internal and external complaints, and make sure corrective action is applied to eliminate future happening
• Where necessary, support business line managers with sales data analysis, report requests and customer follow-up
• Independently develop and participate on projects from concept to completion.
• Seek for opportunities to help people to achieve their goals providing constructive feedback and encouragement to those around that may benefit from the knowledge
• Coach Team Members in case new process implemented or their knowledge should be shared or developed

Daily tasks:

• Support CS Management with Reporting activities
• Support CS Management with Month End Close activities
• Support CS Management with Sales event organization
• Initiate Process improvements
• Support Allocation issues
• Support Consignment discrepancies
• Focus on CS Root Cause Analysis
• Monitor Cyphone usage and lost call report

Requirements:

• Has fluent English and Spanish language skills
• Has order management/supply chain/customer service experience
• Has a deep knowledge of SAP transactions and functionality or would be open to learn SAP skills and is already familiar with other ERP systems
• Understands and adheres to the procedures at high level, works on proposing changes
• Can easily build relationships
• Is able to communicate effectively with other Departments’, understands their process flows and the interactions with them
• Analyzing mindset, reporting skills
• Mentoring and coaching skills
• Willingness to help, support, develop others
• Approachability

We offer

• hybrid work setup
• trainings and carrer development
• Cafetria
• health insurance
• doggy day in the office
• 2 work days per year for charity events
• office events
• cross-functional collaboration