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Customer Service, Order Management (French Speaker)

Requisition ID
2025-21675
Country
Hungary
City
Budapest

Overview:

Position Summary

 

  • Responsible for perfect order fulfillment within the order to cash process to deliver customer satisfaction
  • Order to cash may include pricing administration, order entry, customer service/problem resolution, billing coordination, collections and master data maintenance, complaint handling
  • This role is open for fresh graduates or people who would like to change their career, for example French language teachers, and candidates with tourism and hospitality background are welcome

Responsibilities:

Your Areas of Responsibility

                             

  • Ensure perfect order fulfillment of orders and resolve issues as required
  • Work closely with sales management for billing adjustments
  • Key transactional contact for customers
  • Maintain key internal relationships; including marketing, sales, supply chain planning, quality, application development, product management, credit, financial shared services, and procurement
  • Update customer master information in SAP                                                                                                    
  • Perform the diversified customer pricing applications in SAP             
  • Process billing related adjustments (e.g. returns, credit/debits)
  • Document and follow up of internal and external complaints
  • Where necessary , support sales representatives and business line managers with sales data analysis, report requests and customer follow-up

Qualifications:

What you would bring

 

  • B2 fluent English and B2-C1 fluent French
  • College/university degree
  • Troubleshooting/problem solving skills
  • Ability to build relationships
  • Customer Service experience is an advantage
  • Good communicatonal skills
  • Precise, detail-focused
  • Ability to multitasking
  • Able to cope with stress
  • Positive attitude, friendly, empathy
  • Accountibility and ownership
  • Follows the rules, but also thinks out of the box and is open for other solutions

Apply:

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Celanese is a global leader in chemistry, producing specialty material solutions used across most major industries and consumer applications. Our businesses use our chemistry, technology and commercial expertise to create value for our customers, employees and shareholders. We support sustainability by responsibly managing the materials we create and growing our portfolio of sustainable products to meet customer and societal demand. We strive to make a positive impact in our communities and to foster inclusivity across our teams. Celanese Corporation employs more than 11,000 employees worldwide with 2024 net sales of $10.3 billion.

Celanese ist ein weltweit führendes Chemieunternehmen, das Spezialmaterialien herstellt, die in den meisten wichtigen Industriezweigen und Verbraucheranwendungen eingesetzt werden. In unseren Geschäftsbereichen setzen wir unser chemisches, technologisches und kommerzielles Know-how ein, um Werte für unsere Kunden, Mitarbeitenden und Aktionäre zu schaffen. Wir fördern die Nachhaltigkeit, indem wir verantwortungsvoll mit den von uns hergestellten Materialien umgehen und unser Portfolio an nachhaltigen Produkten erweitern, um den Anforderungen unserer Kunden und der Gesellschaft gerecht zu werden. Wir sind bestrebt, einen positiven Einfluss auf unsere Gemeinden auszuüben und die Integration in unseren Teams zu fördern. Die Celanese Corporation beschäftigt weltweit mehr als 11.000 Mitarbeiterinnen und Mitarbeiter und erzielte im Jahr 2024 einen Nettoumsatz von 10,3 Milliarden US-Dollar.

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