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Service Desk Analyst (German Speaker)

Requisition ID
2025-21348
Country
Hungary
City
Budapest

Overview:

Celanese is a global leader in chemistry, and our Budapest Business Services Center plays a vital role in our success. As a German-speaking Service Desk Analyst you won't just join a Level 1 IT support team — you’ll become part of a global community of IT professionals. Join us and discover what it means to work in a truly supportive and inspiring environment.

 

This position is for YOU, if you

  • would like to use your German and English language skills
  • are passionate about customer service
  • like helping people
  • have technical affinity
  • would like to use your soft skills in a mulitnational environment

Responsibilities:

YOU will be involved in the following tasks:

  • Answer calls and emails incoming to the Service Desk 
  • Assist users with issues relating to PC's, Microsoft Office, applications, and network
  • Provide basic administration of Access Management, End User Management, accounts, and passwords 
  • Escalate incidents to the appropriate IT teams
  • Follow the monthly shift schedule
  • Continuous effort to meet high customer satisfaction 
  • Own your career: work towards the goals, proactive development from internal and external sources 
  • Ready to be shifted in on-call during weekends (2 days/month)
  • This role requires 2 days/week physical office attendance following Celanese’s hybrid policy

Qualifications:

What YOU will bring to the team:

  • Customer friendly English and German communication skills (written and oral), intermediate level language skills required
  • Knowledge of Microsoft based operating systems with emphasis on Windows 11, Office 365, and Internet Browsers
  • Successful delivery against commitments and deadlines 
  • Proactive approach and strong process adherence 
  • Problem-focused thinking
  • Openness to learn and affinity towards IT

 

In exchange we offer YOU the following benefits:

  • Cafeteria and Private Health Care Insurance
  • Flexible working arrangements and home office possibilities
  • Structured onboarding support
  • Diverse career paths (people management, subject matter expert)
  • Development opportunities
  • Company events, CSR activities and possibility to join social groups

Apply:

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Celanese is a global leader in chemistry, producing specialty material solutions used across most major industries and consumer applications. Our businesses use our chemistry, technology and commercial expertise to create value for our customers, employees and shareholders. We support sustainability by responsibly managing the materials we create and growing our portfolio of sustainable products to meet customer and societal demand. We strive to make a positive impact in our communities and to foster inclusivity across our teams. Celanese Corporation employs more than 11,000 employees worldwide with 2024 net sales of $10.3 billion.

Celanese ist ein weltweit führendes Chemieunternehmen, das Spezialmaterialien herstellt, die in den meisten wichtigen Industriezweigen und Verbraucheranwendungen eingesetzt werden. In unseren Geschäftsbereichen setzen wir unser chemisches, technologisches und kommerzielles Know-how ein, um Werte für unsere Kunden, Mitarbeitenden und Aktionäre zu schaffen. Wir fördern die Nachhaltigkeit, indem wir verantwortungsvoll mit den von uns hergestellten Materialien umgehen und unser Portfolio an nachhaltigen Produkten erweitern, um den Anforderungen unserer Kunden und der Gesellschaft gerecht zu werden. Wir sind bestrebt, einen positiven Einfluss auf unsere Gemeinden auszuüben und die Integration in unseren Teams zu fördern. Die Celanese Corporation beschäftigt weltweit mehr als 11.000 Mitarbeiterinnen und Mitarbeiter und erzielte im Jahr 2024 einen Nettoumsatz von 10,3 Milliarden US-Dollar.

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