Customer Service Representative - German Speaker

Requisition ID
2025-21214
Country
Hungary
City
Budapest

Overview:

This position is for YOU, if

  • you would like to utilize your soft skills
  • you are passionate about customer service
  • you would like to be a part of a supportive multinational team
  • you are resilient and good listener
  • you are interested in supply chain and would like to learn more
  • you love team buildings
  • you are looking for a stable position, where you can grow
  • you would like to utilize your German and English language skills daily

 

We offer:

  • Cafeteria and Private Health Care Insurance
  • Flexible working arrangements and home office possibilities
  • Structured onboarding support
  • Diverse career paths (people management, subject matter expert)
  • Development opportunities
  • Company events, CSR activities and possibility to join social groups

Responsibilities:

YOU will be involved in the following tasks:

 

  • Ensure perfect order fulfillment of orders and resolve issues as required
  • Work closely with sales management for billing adjustments
  • Key transactional contact for customers
  • Maintain key internal relationships; including marketing, sales, supply chain planning, quality, application development, product management, credit, financial shared services, and procurement
  • Update customer master information in SAP
  • Perform the diversified customer pricing applications in SAP
  • Process billing related adjustments (e.g. returns, credit/debits)
  • Document and follow up of internal and external complaints
  • Where necessary , support sales representatives and business line managers with sales data analysis, report requests and customer follow-up

Qualifications:

What YOU will bring to the team:

 

  • College/university degree
  • Fluent German and intermediate English
  • 1-2 years of experience of working together with customers (teaching; hospitality sector; customer service; order management; IT help desk)
  • Customer Service experience is an advantage
  • MS Office user skills
  • Troubleshooting/problem solving skills
  • Ability to build relationships
  • SAP knowledge is an advantage
  • Good communicatonal skills
  • Precise, detail-focused
  • Ability to multitask
  • Positive attitude, friendly, empathy
  • Accountibility and ownership
  • Follows the rules, but also thinks out of the box and is open for other solutions

Apply:

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