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Customer Service Representative - German Speaker

Requisition ID
2025-21214
Country
Hungary
City
Budapest

Overview:

This position is for YOU, if

  • you would like to utilize your soft skills
  • you are passionate about customer service
  • you would like to be a part of a supportive multinational team
  • you are resilient and good listener
  • you are interested in supply chain and would like to learn more
  • you love team buildings
  • you are looking for a stable position, where you can grow
  • you would like to utilize your German and English language skills daily

 

We offer:

  • Cafeteria and Private Health Care Insurance
  • Flexible working arrangements and home office possibilities
  • Structured onboarding support
  • Diverse career paths (people management, subject matter expert)
  • Development opportunities
  • Company events, CSR activities and possibility to join social groups

Responsibilities:

YOU will be involved in the following tasks:

 

  • Ensure perfect order fulfillment of orders and resolve issues as required
  • Work closely with sales management for billing adjustments
  • Key transactional contact for customers
  • Maintain key internal relationships; including marketing, sales, supply chain planning, quality, application development, product management, credit, financial shared services, and procurement
  • Update customer master information in SAP
  • Perform the diversified customer pricing applications in SAP
  • Process billing related adjustments (e.g. returns, credit/debits)
  • Document and follow up of internal and external complaints
  • Where necessary , support sales representatives and business line managers with sales data analysis, report requests and customer follow-up

Qualifications:

What YOU will bring to the team:

 

  • College/university degree
  • Fluent German and intermediate English
  • 1-2 years of experience of working together with customers (teaching; hospitality sector; customer service; order management; IT help desk)
  • Customer Service experience is an advantage
  • MS Office user skills
  • Troubleshooting/problem solving skills
  • Ability to build relationships
  • SAP knowledge is an advantage
  • Good communicatonal skills
  • Precise, detail-focused
  • Ability to multitask
  • Positive attitude, friendly, empathy
  • Accountibility and ownership
  • Follows the rules, but also thinks out of the box and is open for other solutions

Apply:

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Celanese is a global leader in chemistry, producing specialty material solutions used across most major industries and consumer applications. Our businesses use our chemistry, technology and commercial expertise to create value for our customers, employees and shareholders. We support sustainability by responsibly managing the materials we create and growing our portfolio of sustainable products to meet customer and societal demand. We strive to make a positive impact in our communities and to foster inclusivity across our teams. Celanese Corporation employs more than 11,000 employees worldwide with 2024 net sales of $10.3 billion.

Celanese ist ein weltweit führendes Chemieunternehmen, das Spezialmaterialien herstellt, die in den meisten wichtigen Industriezweigen und Verbraucheranwendungen eingesetzt werden. In unseren Geschäftsbereichen setzen wir unser chemisches, technologisches und kommerzielles Know-how ein, um Werte für unsere Kunden, Mitarbeitenden und Aktionäre zu schaffen. Wir fördern die Nachhaltigkeit, indem wir verantwortungsvoll mit den von uns hergestellten Materialien umgehen und unser Portfolio an nachhaltigen Produkten erweitern, um den Anforderungen unserer Kunden und der Gesellschaft gerecht zu werden. Wir sind bestrebt, einen positiven Einfluss auf unsere Gemeinden auszuüben und die Integration in unseren Teams zu fördern. Die Celanese Corporation beschäftigt weltweit mehr als 11.000 Mitarbeiterinnen und Mitarbeiter und erzielte im Jahr 2024 einen Nettoumsatz von 10,3 Milliarden US-Dollar.

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