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Customer Inquiry Specialist

Requisition ID
2025-20712
Country
Hungary
City
Budapest

Overview:

Customer Communication & Inquiry Specialists provide best in class service to our internal & external customers with communication & project support to enable our commercial teams in supporting growth targets.

Responsibilities:

Key Activities, Accountabilities, and Results:

 

  • Non-technical customer inquiries 
  • Customer Communication (Standby Statements, General Company Info, etc)
  • Regulatory requests – Trade Compliance, Product Stewardship
  • ISO certificates, Supplier Declarations
  • Technical Data Sheets/Safety Data Sheets
  • IMDS
  • Acting as a pre-sales team and qualifying leads that are handed over to the commercial team
  • Support Commercial with Specification Management Admin (i.e., PPAP, Bosch Norm - N2580)
  • Develop and maintain database for inquiries
  • Supports with Sustainability LCA documents
  • Maintains approved customers portals and approved customer questionnaires
  • E-Business automation requests
  • Responsible to prepare, track, and follow up on required customer communication in alignment with cross functional teams (i.e., Force Majeure, projects)
 
 

Key Stakeholders & Deliverables:

 

  • Customers, Commercial - Internal & external customer inquiry management, Customer Communication, & Project support
  • Profit & Loss (P&L), Legal: Ensuring compliance and alignment of communication
  • PS, EHS, T&I: Ensuring aligned process and collaboration that meet customer (internal/external) requirements

Qualifications:

Critical Experiences:

  • Salesforce, Excel, PPT, Word, SharePoint
  • Customer interaction & communication
  • Remains calm under pressure
  • Experienced with preparing customer communications & project follow up

 

Competencies & Behaviors:

  • Strong communication skills
  • Proactive, strong service & solution orientation
  • Well organized
  • Customer focused
  • Prioritizing and follow up
  • Continuous Improvement and Learning mindset

Apply:

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Celanese Corporation is a global chemical leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. Our businesses use the full breadth of Celanese's global chemistry, technology and commercial expertise to create value for our customers, employees, shareholders and the corporation. As we partner with our customers to solve their most critical business needs, we strive to make a positive impact on our communities and the world through The Celanese Foundation. Based in Dallas, Celanese employs approximately 13,000 employees worldwide and had 2023 net sales of $10.9 billion. For more information about Celanese Corporation and its product offerings, visit www.celanese.com.

Die Celanese Corporation ist ein weltweiter Technologieführer bei der Produktion von differenzierten Chemieprodukten und Spezialmaterialien für viele bedeutende Branchen und Konsumgüter. Unsere Geschäftssegmente nutzen die ganze Bandbreite unserer chemischen, technologischen und unternehmerischen Expertise weltweit, um für unsere Kunden, Mitarbeitende, Aktionär:innen und das Unternehmen nachhaltige Werte zu schaffen. Wir arbeiten eng mit unseren Kunden zusammen, um deren vordringlichste Bedürfnisse zu lösen. Gleichzeitig fördern wir durch die Celanese Foundationgezielt das soziale Engagement unserer Belegschaft und leisten dadurch in den Gemeinden im Umfeld unserer weltweiten Standorte einen positiven Beitrag. Das Unternehmen mit Sitz in Dallas, USA, beschäftigt weltweit rund 13,000 Mitarbeitende und erwirtschaftete 2023 einen Umsatz von 10.9 Milliarden US-Dollar. Weitere Informationen über das Unternehmen und sein Produktangebot sind im Internet unter www.celanese.de und www.celanese.com zu finden.

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