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ServiceNow Manager

Requisition ID
2025-20701
Country
Hungary
City
Budapest

Overview:

The responsibility is to manage a small team of ServiceNow Administrators and Architects. Build and drive ServiceNow roadmap and strategy implementation. As a part of this role, you will schedule team workload distribution, enhancement releases and Project utilization. You will play an active role in business stakeholder management and educate the business of the platform capabilities.

Responsibilities:

  • Responsible for the ServiceNow team performance, quality of service, team cohesion and KPIs
  • End-to-End ownership of ServiceNow modules (complexity and number of Products vary)
  • Manage a small team of ServiceNow Administrators and Architects
  • Build and operate ServiceNow demand management with efficient prioritization
  • Create and maintain standard ways of working for ServiceNow team and Implementation partners
  • Explore and introduce new capabilities of ServiceNow tool
  • Coordinate ServiceNow product development and release activities
  • Product owner/SPOC towards IT for enhancements in responsible service area
  • Stakeholder management including collaborative roadmap planning
  • Drive Continual Service Improvement plans
  • Contribute to the productive efficiency of responsible services including cost efficiency
  • Process efficiency analysis
  • Coordinate with Vendor and Implementation partners
  • Organize ServiceNow Upgrades
  • Support introduction of Agile methodology and maintain adaptation
  • Advocate ServiceNow platform and standard ITIL processes in IT

Qualifications:

  • 2 years of experience in administering/configuring multiple Service Now modules
  • 1 year of experience in ServiceNow people management role
  • High adherence to processes
  • Result-oriented focus
  • Understanding of the ITIL concept
  • Understanding Agile Project Management is an advantage

 

What's in for you

 

  • Higher decision-making authority in the end-to-end ServiceNow processes
  • Car allowance
  • Hybrid work setup
  • Multicultural environment
  • Social and CSR projects
  • Cafeteria
  • Health insurance

 

 

Apply:

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Celanese Corporation is a global chemical leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. Our businesses use the full breadth of Celanese's global chemistry, technology and commercial expertise to create value for our customers, employees, shareholders and the corporation. As we partner with our customers to solve their most critical business needs, we strive to make a positive impact on our communities and the world through The Celanese Foundation. Based in Dallas, Celanese employs approximately 13,000 employees worldwide and had 2023 net sales of $10.9 billion. For more information about Celanese Corporation and its product offerings, visit www.celanese.com.

Die Celanese Corporation ist ein weltweiter Technologieführer bei der Produktion von differenzierten Chemieprodukten und Spezialmaterialien für viele bedeutende Branchen und Konsumgüter. Unsere Geschäftssegmente nutzen die ganze Bandbreite unserer chemischen, technologischen und unternehmerischen Expertise weltweit, um für unsere Kunden, Mitarbeitende, Aktionär:innen und das Unternehmen nachhaltige Werte zu schaffen. Wir arbeiten eng mit unseren Kunden zusammen, um deren vordringlichste Bedürfnisse zu lösen. Gleichzeitig fördern wir durch die Celanese Foundationgezielt das soziale Engagement unserer Belegschaft und leisten dadurch in den Gemeinden im Umfeld unserer weltweiten Standorte einen positiven Beitrag. Das Unternehmen mit Sitz in Dallas, USA, beschäftigt weltweit rund 13,000 Mitarbeitende und erwirtschaftete 2023 einen Umsatz von 10.9 Milliarden US-Dollar. Weitere Informationen über das Unternehmen und sein Produktangebot sind im Internet unter www.celanese.de und www.celanese.com zu finden.

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