Ensure that outstanding receivables are minimized by collecting revenue on time and identifying potential bad debts
Ensure that disputed receivables are investigated and resolved
Responsibilities:
Perform collection related activities such as dunning, reporting, disputes resolution and account reconciliation in accordance with internal controls and policies
Continuous customer contact via email and phone to ensure effective cash collection
Continuous relationship management with external customers (know your customer) and internal stakeholders (Sales, Credit, Customer Service etc.)
Quick resolution of issues preventing payment
Commitment towards monthly KPIs/Targets
Proactively seeks possibility for improved service delivery and to meet business needs
Handle specific tasks as required, such as factoring runs, payment advice errors, reporting
Actively participate in accounts receivable projects as required
Support team members with continuous knowledge sharing and issue resolution
Supports team leader by continuous improvement in the processes and systems
Newcomer support as required
Any other tasks as assigned by line manager(s)
Working in afternoon shift 1PM to 10PM, minimum 10 working days in a month to cover Americas working hours.
Qualifications:
Good understanding of the AR processes
Structured problem solving/troubleshooting abilities and follow-up skills to perform complex issue resolution
Self-starter, goal oriented, agile personality
Good level of English and Spanish or Portuguese.
Very good communication and interpersonal skills. The position requires a lot of contact with internal and external customers in various channels including phone, chat, email and portals.
Must be able to collaborate with other AR, Credit, Sales, Master Data and Customer Service Teams
Accounting knowledge & University degree is an advantage
Requires a basic understanding of accounting fundamentals and principles
Ability to complete activities and accomplish objectives with limited direction
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Celanese Corporation is a global chemical leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. Our businesses use the full breadth of Celanese's global chemistry, technology and commercial expertise to create value for our customers, employees, shareholders and the corporation. As we partner with our customers to solve their most critical business needs, we strive to make a positive impact on our communities and the world through The Celanese Foundation. Based in Dallas, Celanese employs approximately 13,000 employees worldwide and had 2023 net sales of $10.9 billion. For more information about Celanese Corporation and its product offerings, visit www.celanese.com.
Die Celanese Corporation ist ein weltweiter Technologieführer bei der Produktion von differenzierten Chemieprodukten und Spezialmaterialien für viele bedeutende Branchen und Konsumgüter. Unsere Geschäftssegmente nutzen die ganze Bandbreite unserer chemischen, technologischen und unternehmerischen Expertise weltweit, um für unsere Kunden, Mitarbeitende, Aktionär:innen und das Unternehmen nachhaltige Werte zu schaffen. Wir arbeiten eng mit unseren Kunden zusammen, um deren vordringlichste Bedürfnisse zu lösen. Gleichzeitig fördern wir durch die Celanese Foundationgezielt das soziale Engagement unserer Belegschaft und leisten dadurch in den Gemeinden im Umfeld unserer weltweiten Standorte einen positiven Beitrag. Das Unternehmen mit Sitz in Dallas, USA, beschäftigt weltweit rund 13,000 Mitarbeitende und erwirtschaftete 2023 einen Umsatz von 10.9 Milliarden US-Dollar. Weitere Informationen über das Unternehmen und sein Produktangebot sind im Internet unter www.celanese.de und www.celanese.com zu finden.
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