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E-business Process Owner

Requisition ID
2024-20096
Country
Hungary
City
Budapest

Overview:

As e-Business process owner (Opex - Specialist Customer service - E business) you will be focused on process and system improvements and troubleshooting. Besides, OPEX specialists are process owners and system experts for Customer Service processes and systems (SAP, e-systems and other automation tools) used by the Customer Experience organization.

 

 

 

Responsibilities:

YOU will be involved in the following tasks:

 

  • Expert of E Biz (EDI, BOT, E-Commerce systems)
  • System key user for SAP, SAP interfaces, System maintenance and support focused on E Biz systems
  • Lead and support process and system troubleshooting for Customer Service in relation to Electronic Data Communication/automation
  • Knowledge retention - ensure regular review of process documentation 
  • Focus on process and system improvements and automations to support  day-to-day activities of Customer Experience
  • Automation of order entry i.e., BOT, EDI, Celanese E-Commerce system (process set-up, monitoring and error resolution)
  • Troubleshooting of issues related to E Biz (BOT, EDI, E-Commerce system etc.)
  • Daily monitoring and resolution of iDoc issues
  • Link between IT and system users to translate business requirements
  • Support projects as process and/or system specialist, lead small projects
  • Support development of training material
  • Trainer for “Train the Trainer” concept
  • Experienced system tester who can also develop test scripts and leads test cycles i.e., SIT, UAT
 

IT tools:

  • SAP, SAP interfaces, iDocs, E-Commerce system
  • Ticketing system

Qualifications:

What YOU will bring to the team:

 

  • System Know-how: SAP, SAP interfaces, iDocs, E-Commerce system
  • Advanced process thinking and documentation skills
  • Proactive and solution oriented: securing relevant information and identifying key issues; committing to an action after developing alternative courses of actions 
  • Problem Solving: analytical skills are required to engage and resolve detailed issues
  • Teamwork and collaboration: ability to network and be a strong team player. Work well in a team setting, embrace others’ differences and constructive feedback 
  • Embracing Change: positive change agents and motivate users to embrace change

In exchange we offer YOU the following benefits:

 

  • Cafeteria and Private Health Care Insurance
  • Flexible working arrangements and home office possibilities
  • Structured onboarding support
  • Diverse career paths (people management, subject matter expert)
  • Development opportunities (free language courses, online learning courses)
  • Company events, CSR activities and possibility to join social groups

About CBS:

 

CBS (Celanese Business Solutions) Budapest is more than a shared service center. In our team, you’ll be a true partner to Celanese, a leading chemistry company, and join us in improving the world through innovation. You’ll bring world-class solutions to our customers by our end to end processes, and your great ideas will be welcome. You’ll have career defining moments helped by our culture of continuous improvement, and as one of our best talents, you’ll grow through cross-functional and international opportunities. You’ll feel like you belong in our diverse community. You’ll enjoy our commitment to wellbeing, flexible working conditions and our exceptional green office that guarantee a great work experience every day. You’ll be able to balance your priorities and focus on what matters to you the most. Wherever you may be in your personal and professional journey – you’ll always find your place at Celanese


For more information, visit https//www.celanese.com/

 

Apply:

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Celanese Corporation is a global chemical leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. Our businesses use the full breadth of Celanese's global chemistry, technology and commercial expertise to create value for our customers, employees, shareholders and the corporation. As we partner with our customers to solve their most critical business needs, we strive to make a positive impact on our communities and the world through The Celanese Foundation. Based in Dallas, Celanese employs approximately 13,000 employees worldwide and had 2023 net sales of $10.9 billion. For more information about Celanese Corporation and its product offerings, visit www.celanese.com.

Die Celanese Corporation ist ein weltweiter Technologieführer bei der Produktion von differenzierten Chemieprodukten und Spezialmaterialien für viele bedeutende Branchen und Konsumgüter. Unsere Geschäftssegmente nutzen die ganze Bandbreite unserer chemischen, technologischen und unternehmerischen Expertise weltweit, um für unsere Kunden, Mitarbeitende, Aktionär:innen und das Unternehmen nachhaltige Werte zu schaffen. Wir arbeiten eng mit unseren Kunden zusammen, um deren vordringlichste Bedürfnisse zu lösen. Gleichzeitig fördern wir durch die Celanese Foundationgezielt das soziale Engagement unserer Belegschaft und leisten dadurch in den Gemeinden im Umfeld unserer weltweiten Standorte einen positiven Beitrag. Das Unternehmen mit Sitz in Dallas, USA, beschäftigt weltweit rund 13,000 Mitarbeitende und erwirtschaftete 2023 einen Umsatz von 10.9 Milliarden US-Dollar. Weitere Informationen über das Unternehmen und sein Produktangebot sind im Internet unter www.celanese.de und www.celanese.com zu finden.

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