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Specialist, Customer Service, Order Management with German

Requisition ID
2024-19978
Country
Hungary
City
Budapest

Overview:

We are looking for a Customer Service Specialist to join our fantastic team in Budapest. 

 

The Customer Service Specialist will be the first point of support for the users and responsible for perfect order fulfillment within the order to cash process to deliver customer satisfaction. Order to cash may include pricing administration, order entry, customer service/problem resolution, billing coordination, collections and master data maintenance, complaint handling.

 

This is a good opportunity for those who want to develop their career in Customer Service working in an international environment.

Responsibilities:

  • Ensure perfect order fulfillment of orders and resolve issues as required.
  • Work closely with sales management for billing adjustments.
  • Key transactional contact for customers.
  • Maintain key internal relationships; including marketing, sales, supply chain planning, quality, application development, product management, credit, financial shared services, and procurement.
  • Update customer master information in SAP.
  • Perform the diversified customer pricing applications in SAP.
  • Process billing related adjustments (e.g. returns, credit/debits).
  • Document and follow up of internal and external complaints.
  • Where necessary , support sales representatives and business line managers with sales data analysis, report requests and customer follow-up.

Qualifications:

  • College/university degree.
  • Fluent German and English.
  • SAP knowledge is an advantage.
  • Troubleshooting/problem solving skills.
  • Ability to build relationships.
  • Customer Service experience is an advantage.
  • Good communicatonal skills.
  • Precise, detail-focused.
  • Ability to multitask.
  • Positive attitude, friendly, empathy.
  • Accountibility and ownership.
  • Follows the rules, but also thinks out of the box and is open for other solutions.

Apply:

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Celanese Corporation is a global chemical leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. Our businesses use the full breadth of Celanese's global chemistry, technology and commercial expertise to create value for our customers, employees, shareholders and the corporation. As we partner with our customers to solve their most critical business needs, we strive to make a positive impact on our communities and the world through The Celanese Foundation. Based in Dallas, Celanese employs approximately 13,000 employees worldwide and had 2023 net sales of $10.9 billion. For more information about Celanese Corporation and its product offerings, visit www.celanese.com.

Die Celanese Corporation ist ein weltweiter Technologieführer bei der Produktion von differenzierten Chemieprodukten und Spezialmaterialien für viele bedeutende Branchen und Konsumgüter. Unsere Geschäftssegmente nutzen die ganze Bandbreite unserer chemischen, technologischen und unternehmerischen Expertise weltweit, um für unsere Kunden, Mitarbeitende, Aktionär:innen und das Unternehmen nachhaltige Werte zu schaffen. Wir arbeiten eng mit unseren Kunden zusammen, um deren vordringlichste Bedürfnisse zu lösen. Gleichzeitig fördern wir durch die Celanese Foundationgezielt das soziale Engagement unserer Belegschaft und leisten dadurch in den Gemeinden im Umfeld unserer weltweiten Standorte einen positiven Beitrag. Das Unternehmen mit Sitz in Dallas, USA, beschäftigt weltweit rund 13,000 Mitarbeitende und erwirtschaftete 2023 einen Umsatz von 10.9 Milliarden US-Dollar. Weitere Informationen über das Unternehmen und sein Produktangebot sind im Internet unter www.celanese.de und www.celanese.com zu finden.

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