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Service Desk Analyst (German Speaker)

Requisition ID
2024-19371
Country
Hungary
City
Budapest

Overview:

Celanese Corporation is a global chemical leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. Our businesses use the full breadth of Celanese's global chemistry, technology and commercial expertise to create value for our customers, employees, shareholders and the corporation. As we partner with our customers to solve their most critical business needs, we strive to make a positive impact on our communities and the world through The Celanese Foundation. Based in Dallas, Celanese employs approximately 13,000 employees worldwide and had 2023 net sales of $10.9 billion. For more information about Celanese Corporation and its product offerings, visit www.celanese.com.

Responsibilities:

YOU will be involved in the following tasks:

  • Answer calls and emails incoming to the Service Desk 
  • Assist users with issues relating to PC's, Microsoft Office, applications, and network
  • Provide basic administration of Access Management, End User Management, accounts, and passwords 
  • Escalate incidents to the appropriate IT teams
  • Follow the monthly shift schedule
  • Continuous effort to meet high customer satisfaction 
  • Own your career: work towards the goals, proactive development from internal and external sources 
  • Ready to be shifted in on-call during weekends (2 days/month)
  • This role requires 2 days/week physical office attendance following Celanese’s hybrid policy 

Qualifications:

What YOU will bring to the team:

  • Customer friendly English and German communication skills (written and oral), intermediate level language skills required
  • Knowledge of Microsoft based operating systems with emphasis on Windows 10, Office 365, and Internet Browsers
  • Successful delivery against commitments and deadlines 
  • Proactive approach and strong process adherence 
  • Problem-focused thinking
  • Openness to learn and affinity towards IT

 

In exchange we offer YOU the following benefits:

  • Cafeteria and Private Health Care Insurance
  • Flexible working arrangements and home office possibilities
  • Structured onboarding support
  • Diverse career paths (people management, subject matter expert)
  • Development opportunities (free language courses, online learning courses)
  • Company events, CSR activities and possibility to join social groups

Apply:

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Celanese Corporation is a global chemical leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. Our businesses use the full breadth of Celanese's global chemistry, technology and commercial expertise to create value for our customers, employees, shareholders and the corporation. As we partner with our customers to solve their most critical business needs, we strive to make a positive impact on our communities and the world through The Celanese Foundation. Based in Dallas, Celanese employs approximately 13,000 employees worldwide and had 2023 net sales of $10.9 billion. For more information about Celanese Corporation and its product offerings, visit www.celanese.com.

Die Celanese Corporation ist ein weltweiter Technologieführer bei der Produktion von differenzierten Chemieprodukten und Spezialmaterialien für viele bedeutende Branchen und Konsumgüter. Unsere Geschäftssegmente nutzen die ganze Bandbreite unserer chemischen, technologischen und unternehmerischen Expertise weltweit, um für unsere Kunden, Mitarbeitende, Aktionär:innen und das Unternehmen nachhaltige Werte zu schaffen. Wir arbeiten eng mit unseren Kunden zusammen, um deren vordringlichste Bedürfnisse zu lösen. Gleichzeitig fördern wir durch die Celanese Foundationgezielt das soziale Engagement unserer Belegschaft und leisten dadurch in den Gemeinden im Umfeld unserer weltweiten Standorte einen positiven Beitrag. Das Unternehmen mit Sitz in Dallas, USA, beschäftigt weltweit rund 13,000 Mitarbeitende und erwirtschaftete 2023 einen Umsatz von 10.9 Milliarden US-Dollar. Weitere Informationen über das Unternehmen und sein Produktangebot sind im Internet unter www.celanese.de und www.celanese.com zu finden.

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