ServiceNow Lead

Celanese Corporation is a global chemical leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. Our businesses use the full breadth of Celanese's global chemistry, technology and commercial expertise to create value for our customers, employees, shareholders and the corporation. As we partner with our customers to solve their most critical business needs, we strive to make a positive impact on our communities and the world through The Celanese Foundation. Based in Dallas, Celanese employs approximately 13,000 employees worldwide and had 2023 net sales of $10.9 billion. For more information about Celanese Corporation and its product offerings, visit www.celanese.com.

YOU will be involved in the following tasks:

• Responsible for the ServiceNow team performance, quality of service, team cohesion and KPIs
• End-to-End ownership of ServiceNow modules (complexity and number of Products vary)
• Lead a team of ServiceNow Administrators and Developers
• Build and operate ServiceNow demand management with efficient prioritization
• Create and maintain standard ways of working for ServiceNow team and Implementation partners
• Explore and introduce new capabilities of ServiceNow tool
• Coordinate ServiceNow product development and release activities
• Product owner/SPOC towards IT for enhancements in responsible service area
• Stakeholder management including collaborative roadmap planning
• Drive Continual Service Improvement plans
• Contribute to the productive efficiency of responsible services
• Process efficiency analysis
• Coordinate with Vendor and Implementation partners
• Organize ServiceNow Upgrades
• Support introduction of Agile methodology and maintain adaptation
• Advocate ServiceNow platform and standard ITIL processes in IT

What YOU will bring to the team:

• 3 years of experience in administering/configuring multiple Service Now modules
• 1 year of experience in ServiceNow people management role
• High adherence to processes
• Result-oriented focus
• Understanding of the ITIL concept
• Understanding Agile and Project Management

In exchange we offer YOU the following benefits:

• Cafeteria and Private Health Care Insurance
• Flexible working arrangements and home office possibilities
• Structured onboarding support
• Diverse career paths (people management, subject matter expert)
• Development opportunities (free language courses, online learning courses)
• Company events, CSR activities and possibility to join social groups

About Celanese

Celanese Corporation is a global chemical leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. Our businesses use the full breadth of Celanese's global chemistry, technology and commercial expertise to create value for our customers, employees, shareholders and the corporation. As we partner with our customers to solve their most critical business needs, we strive to make a positive impact on our communities and the world through The Celanese Foundation. Based in Dallas, Celanese employs approximately 13,300 employees worldwide and had 2022 net sales of $9.7 billion.

About CBS

CBS (Celanese Business Solutions) Budapest is more than a shared service center. In our team, you’ll be a true partner to Celanese, a leading chemistry company, and join us in improving the world through innovation. You’ll bring world-class solutions to our customers by our end to end processes, and your great ideas will be welcome. You’ll have career defining moments helped by our culture of continuous improvement, and as one of our best talents, you’ll grow through cross-functional and international opportunities. You’ll feel like you belong in our diverse community. You’ll enjoy our commitment to wellbeing, flexible working conditions and our exceptional green office that guarantee a great work experience every day. You’ll be able to balance your priorities and focus on what matters to you the most. Wherever you may be in your personal and professional journey – you’ll always find your place at Celanese

For more information, visit https//www.celanese.com/