Celanese is a global leader in chemistry, producing specialty material solutions used across most major industries and consumer applications. Our businesses use our chemistry, technology and commercial expertise to create value for our customers, employees and shareholders. We are committed to sustainability by responsibly managing the materials we create for their entire lifecycle and are growing our portfolio of sustainable products to meet increasing customer and societal demand. We strive to make a positive impact in our communities and to foster inclusivity across our teams. Celanese is a Fortune 500 company that employs approximately 12,400 employees worldwide with 2023 net sales of $10.9 billion.
YOU will be involved in the following tasks:
· Ensure perfect order fulfillment of orders and resolve issues as required
· Work closely with sales management for billing adjustments
· Key transactional contact for customers
· Maintain key internal relationships; including marketing, sales, supply chain planning, ship points, product management, credit, financial shared services, and procurement
· Update customer master information in SAP
· Perform the diversified customer pricing applications in SAP
· Process billing related adjustments (e.g. returns, credit/debits)
· Where necessary, support sales representatives and business line managers with sales data analysis, report requests and customer follow-up
· Perform additional responsibilities assigned by the Customer Service Management as mutually agreed on
· Independently develop and participate on projects from concept to completion.
· Seek for opportunities to help people to achieve their goals providing constructive feedback and encouragement to those around that may benefit from the knowledge
· Coach Team Members in case new process implemented or their knowledge should be shared or developed
· Accountable for driving continuous process improvement to simplify and standardize, reduce non-value added activities and costs, increase productivity and achieve customer service targets
What YOU will bring to the team:
· College/university degree
· Fluent English and German
· Troubleshooting/problem solving skills
· Has a deep knowledge of SAP transactions and functionality
· Understands and adheres to the procedures at high level, works on proposing changes
· Can easily build relationships
· Is able to communicate effectively with other Departments’, understands their process flows and the interactions with them
· Analyzing mindset, reporting skills
· Mentoring and coaching skills
· Willingness to help, support, develop others
· Approachability
In exchange we offer YOU the following benefits:
About Celanese
Celanese Corporation is a global chemical leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. Our businesses use the full breadth of Celanese's global chemistry, technology and commercial expertise to create value for our customers, employees, shareholders and the corporation. As we partner with our customers to solve their most critical business needs, we strive to make a positive impact on our communities and the world through The Celanese Foundation. Based in Dallas, Celanese employs approximately 13,300 employees worldwide and had 2022 net sales of $9.7 billion.
About CBS
CBS (Celanese Business Solutions) Budapest is more than a shared service center. In our team, you’ll be a true partner to Celanese, a leading chemistry company, and join us in improving the world through innovation. You’ll bring world-class solutions to our customers by our end to end processes, and your great ideas will be welcome. You’ll have career defining moments helped by our culture of continuous improvement, and as one of our best talents, you’ll grow through cross-functional and international opportunities. You’ll feel like you belong in our diverse community. You’ll enjoy our commitment to wellbeing, flexible working conditions and our exceptional green office that guarantee a great work experience every day. You’ll be able to balance your priorities and focus on what matters to you the most. Wherever you may be in your personal and professional journey – you’ll always find your place at Celanese
For more information, visit https//www.celanese.com/