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Associate Customer Service

Requisition ID
2023-17137
Country
Mexico
City
Ciudad de Mexico

Overview:

Celanese Corporation is a global chemical leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. Our businesses use the full breadth of Celanese's global chemistry, technology and commercial expertise to create value for our customers, employees, shareholders and the corporation. As we partner with our customers to solve their most critical business needs, we strive to make a positive impact on our communities and the world through The Celanese Foundation. Based in Dallas, Celanese employs approximately 13,000 employees worldwide and had 2023 net sales of $10.9 billion. For more information about Celanese Corporation and its product offerings, visit www.celanese.com.

Responsibilities:

  • Accurate order entry, Enter orders in less than 24 hours
  • Manage orders defects in open order report. Daily review of open order portfolio.
  • Order tracking and tracing with Logistics, OTD 90% or greater
  • Problem solve cases/Customer inquiries promptly with little to no supervision, Average resolution in less than 1 day.
  • Supply Chain project support, Support strong partnerships and collaborations to meet firm deadlines
  • Maintain training requirements, As defined by corportate policy. 
  • Accurate record keeping and updates of customer master records, Maintain master records frequently
  • Quality notification entry, Entry in less than 24 hours
  • Quality notification closure, Resolution in less than 30 days

Qualifications:

  • Bachelor’s Degree with a Supply Chain, Logistics, Business, Economics, or related emphasis
  • Advanced English and Spanish required.
  • 1 - 2 years of Customer Service/Account Management experience
  • Familiarity with ERP system (SAP, Oracle, JDE, etc.)Solid MS Excel skills.
  • Previous Supply Chain or customer service experience.
  • Good understanding of market dynamics in supply chain logistics.
  • Advanced time management skills and ability to self-manage incoming requests and demands based on deadlines and business/customer requirements.

What we offer:

  • Excellent Salary
  • Christmas bonus- Above law.
  • PTO'S 
  • Vacation premium
  • Supermarket coupons
  • Restaurant coupons
  • Saving funds
  • PTU
  • Retirement Plan
  • Medical Plan
  • Leaves
  • Social security + all by law benefits
  • Transportation
  • All the tools and equipment you may need. 

Videos to Watch:

 

Celanese - The chemistry inside innovation - YouTube

Apply:

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Celanese Corporation is a global chemical leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. Our businesses use the full breadth of Celanese's global chemistry, technology and commercial expertise to create value for our customers, employees, shareholders and the corporation. As we partner with our customers to solve their most critical business needs, we strive to make a positive impact on our communities and the world through The Celanese Foundation. Based in Dallas, Celanese employs approximately 13,000 employees worldwide and had 2023 net sales of $10.9 billion. For more information about Celanese Corporation and its product offerings, visit www.celanese.com.

Die Celanese Corporation ist ein weltweiter Technologieführer bei der Produktion von differenzierten Chemieprodukten und Spezialmaterialien für viele bedeutende Branchen und Konsumgüter. Unsere Geschäftssegmente nutzen die ganze Bandbreite unserer chemischen, technologischen und unternehmerischen Expertise weltweit, um für unsere Kunden, Mitarbeitende, Aktionär:innen und das Unternehmen nachhaltige Werte zu schaffen. Wir arbeiten eng mit unseren Kunden zusammen, um deren vordringlichste Bedürfnisse zu lösen. Gleichzeitig fördern wir durch die Celanese Foundationgezielt das soziale Engagement unserer Belegschaft und leisten dadurch in den Gemeinden im Umfeld unserer weltweiten Standorte einen positiven Beitrag. Das Unternehmen mit Sitz in Dallas, USA, beschäftigt weltweit rund 13,000 Mitarbeitende und erwirtschaftete 2023 einen Umsatz von 10.9 Milliarden US-Dollar. Weitere Informationen über das Unternehmen und sein Produktangebot sind im Internet unter www.celanese.de und www.celanese.com zu finden.

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