Service Desk Analyst (Italian Speaker)

Celanese Corporation is a global chemical leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. Our businesses use the full breadth of Celanese's global chemistry, technology and commercial expertise to create value for our customers, employees, shareholders and the corporation. As we partner with our customers to solve their most critical business needs, we strive to make a positive impact on our communities and the world through The Celanese Foundation. Based in Dallas, Celanese employs approximately 13,000 employees worldwide and had 2023 net sales of $10.9 billion. For more information about Celanese Corporation and its product offerings, visit www.celanese.com.

YOU will be involved in the following tasks

• Answer calls and emails incoming to the Service Desk 
• Assist users with issues relating to PC's, Microsoft Office, applications, and network
• Provide basic administration of Access Management, End User Management, accounts, and passwords 
• Escalate incidents to the appropriate IT teams
• Follow the monthly shift schedule
• Continuous effort to meet high customer satisfaction 
• Own your career: work towards the goals, proactive development from internal and external sources 
• Ready to be shifted in on-call during weekends (2 days/month)
• This role requires 2 days/week physical office attendance following Celanese’s current internal workability policy 

What YOU will bring to the team

• Customer friendly English and Italian communication skills (written and oral) 
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 10, 11, Office 365, and Internet Browsers 
• Successful delivery against commitments and deadlines 
• Proactive approach and strong process adherence 

 In exchange we offer YOU the following benefits

• Cafeteria and Private Health Care Insurance
• Flexible working arrangements and home office possibilities
• Structured onboarding support
• Diverse career paths (people management, subject matter expert)
• Development opportunities (free language courses, online learning courses)
• Company events, CSR activities and possibility to join social groups

About Celanese

We create chemistry but we are much more than a chemistry company We’re engineers, scientists, technical experts and logistics specialist. We have more than 100 years of experience, a global network and a great passion for chemistry that comes from the heart. This is how we make sure that our plastics drive the cars of tomorrow, that our emulsions make interior paints even more eco-friendly and that our sweeteners reduce sugar also in your food products. Headquartered in Dallas (Texas) our global network includes around 8,500 employees, more than 80 locations in 20 countries with 3 global service centers Budapest, Nanjing, Irving.

About CBS
CBS (Celanese Business Solutions) Budapest is more than a shared service center. In our team, you’ll be a true partner to Celanese, a leading chemistry company, and join us in improving the world through innovation. You’ll bring world-class solutions to our customers by our end to end processes, and your great ideas will be welcome. You’ll have career defining moments helped by our culture of continuous improvement, and as one of our best talents, you’ll grow through cross-functional and international opportunities. You’ll feel like you belong in our diverse community. You’ll enjoy our commitment to wellbeing, flexible working conditions and our exceptional green office that guarantee a great work experience every day. You’ll be able to balance your priorities and focus on what matters to you the most. Wherever you may be in your personal and professional journey – you’ll always find your place at Celanese

For more information, visit https//www.celanese.com/